When you have questions or need assistance, the AskDolphin Support team is here to help! This guide will walk you through the available support options. Our goal is to ensure your experience with AskDolphin is seamless, efficient, and hassle-free.

 

In this article, you’ll learn:

●       The support options available to you

●       Why AskDolphin doesn’t offer phone support

 

 

Support Options at AskDolphin

 

Dolphin AI Assistant: Accessible on our main page at www.askdolphin.com, Dolphin AI offers conversational support. If you'd like to learn more about its capabilities, check out the details on Dolphin AI in AskDolphin.

Live Chat: Chat directly with our Support Team agents through the AskDolphin panel or on our homepage. Initially, Dolphin AI may assist with your query, but if it cannot resolve your issue, you’ll be seamlessly transferred to a human operator.

Email Support: Reach out to us anytime at support@askdolphin.com. Our team strives to respond within 24 hours or less.

Help Center: Explore our comprehensive library of articles and guides covering frequently asked questions and common topics.

 

 

Why Doesn’t AskDolphin Offer Phone Support?

 

At AskDolphin, we believe live chat and digital communication provide more efficient, effective, and streamlined support compared to phone calls. Here's why we've chosen this approach:

 

Faster and More Convenient Support: Live chat is just one click away within your AskDolphin dashboard or on our website, eliminating the need to search for a number, make a call, and wait on hold. It's quicker, simpler, and lets you continue with your day uninterrupted.

 

Real-Time Troubleshooting: Through live chat, we can instantly access your AskDolphin account, settings, and website to identify and solve issues efficiently. This enables faster troubleshooting than a phone call could offer.

 

Easy File and Document Sharing: Customizing your chat widget, QR codes, or workflows often requires sharing screenshots or links. Live chat allows seamless file and document exchanges, ensuring we get a complete understanding of your issue. Similarly, we can send you guides, screenshots, and visuals to assist you better.

 

Cost-Effectiveness: Maintaining a call center demands significant resources, which could increase product costs. By optimizing our support through live chat, we can keep AskDolphin affordable for all users, while saving you from international call fees.

Chat Records for Consistency: Every live chat is saved in our system, so you can revisit past conversations whenever needed. This ensures consistent support—our team can pick up where the previous agent left off, saving you from repeating yourself.

Using AskDolphin to Support AskDolphin: We use our own platform to provide customer service. This not only allows us to understand your experience better, but also helps us improve our product continually.

 

 

FAQs

Can I track the progress of a feature request?
While we thoroughly review all feature requests, we don’t send updates on specific requests. To stay informed about the latest features and updates, visit our blog or subscribe to our newsletter.

Where can I report illegal activity?
For any legal inquiries or reports related to AskDolphin, please email us at legal@askdolphin.com.