Shopify live chat that answers from your catalog
AskDolphin is Shopify live chat in which Dolphin AI by AskDolphin answers from your synced products and store policies, and customers can check their order without leaving the chat. It can add products to the cart and send a checkout link in the conversation, sends order changes such as cancellations to your team to approve, and a Smart QR code on the box opens the same chat after delivery.
Try it on our demo store
Connect Shopify and it reads your store.
Not a script you write. Your actual products.
Names, prices, images, availability, categories and product pages come across from Shopify. Dolphin AI answers from those records, so a question about a real product gets a real answer.
Point it at your store and it reads your own pages — shipping, returns, sizing, FAQs. You can read every answer it builds and edit it before a customer sees one.
Customers can search your Products or Services in the widget, open one, and ask about it without leaving the conversation.
It should look like part of the shop.
Not like an app you bolted on.
Yours, not ours
Choose the colors, the launcher and where it sits on the page. Light, Dark or System matches the theme the customer is on.
Ten languages
Pick the language customers see in the widget. Dolphin AI's default language is set separately, so two markets don't have to share one.
Help articles, one tap away
Decide which Help Center collections show in the widget, which ones Dolphin AI answers from, or both. Customers search them without opening a ticket.
Most AI stops at the answer.
Ours can do something about it.
Add to cart
The customer says yes, and it lands in their cart.
Change what's in it
Swap a size, drop an item, change a quantity.
Send a checkout link
A link to pay, generated inside the conversation.
Update a delivery address
A wrong address, corrected after the order.
Cancellations, return requests and new delivery details go to Action Review, where someone on your team approves or rejects them before anything changes in Shopify.
Nothing happens until you approve it. Then Dolphin AI can carry it out, or a person on your team can step in — same cart, same order, all inside AskDolphin, with no need to open Shopify. See how the AI Sales Assistant writes to each shopper.
Not selling products?
List your services instead. Customers browse them, ask about them, and request a quote. Same widget, different label.
The order arrives. The questions start.
Where is it, can I change it, how does it work.
Order tracking, in the chat
Connect Shopify and your customers can ask where their order is, and get an answer from Dolphin AI inside the widget, instead of emailing you and waiting.
A code on the box
Print a Smart QR code on the packaging, the insert, the care label or the product itself. They scan it and land in a conversation about that exact item — no app, no account, no searching your site for the right page.
The conversation doesn't vanish
Transcripts and reminders can go out by email where you've configured them, so a customer keeps the answer and your team keeps the thread.
Chat, email and QR land in the same place.
With the same people answering them.
One workspace
Website chat, QR conversations and your connected inboxes sit together. Assign, transfer, add an internal note, mark it solved. You can see the pages a visitor looked at before they wrote.
Your real email address
Connect Gmail, Outlook, Microsoft 365, or a Custom business email account. Each mailbox gets its own tone, guardrails and knowledge, and a teammate can pick one up without anyone forwarding anything.
It drafts. Your team sends.
Dolphin AI writes the reply from your approved knowledge, or rewrites the one your agent started. Automatic replies stay off until you turn them on, channel by channel. Owners and Admins decide who gets the AI tools.
A retail brand, on what changed.
"Since integrating AskDolphin, our customer service has become more streamlined and proactive. The QR code feature has been a game-changer in our stores, offering seamless post-purchase support."
"As a solo artist running GoodBond, I needed a solution to manage customer inquiries without dedicating all my time to it. AskDolphin's AI handles most of the questions my customers ask, freeing me up to focus on my designs."
What merchants ask before they install.
Can't see yours?Ask us.
Does it work with my Shopify theme?
Yes. AskDolphin installs from the Shopify App Store, or with a single embed you can drop into any theme. It sits on top of your storefront, so it doesn't matter how the theme is built. You can try it on our demo store before you install anything.
How does it know about my products?
You connect Shopify and your catalog comes across — names, prices, images, availability, categories and product pages. Dolphin AI answers from those records, and from your own pages, so it isn't guessing at your range.
What stops it inventing an answer?
It answers from your synced Shopify products and collections, the store pages you choose, the Q&As you write and your Help Center, and nothing else. When it has no confirmed answer about a product, it says so instead of guessing, and your team can take over.
Can it reply to customers on its own?
Only if you let it. In your store's chat, you choose whether Dolphin AI by AskDolphin answers always or only when your team is offline, and automatic replies stay off until you turn them on. Plenty of stores start with it drafting replies that the team sends.
Can it actually do things, or just answer questions?
Yes. With Shopify connected, it tracks orders in the chat, and on the Pro plan it can also add products to the cart, change quantities and help at checkout. Your team can do the same from the inbox, including editing a customer's order.
What about after the order?
Customers can ask about their order in the chat. You can also print a Smart QR code on the packaging or the insert, so a scan opens a conversation about that exact item.
Can my team work without opening Shopify?
Yes. Your team works the same cart and the same order from the AskDolphin panel, alongside the chat, email and QR conversations in the Shared Inbox.
Can I try it before paying?
Yes. Install AskDolphin from the Shopify App Store and start on the Free plan, or try every Pro feature free for 14 days. Need longer to test on your store? Ask us. Plans and prices are on the pricing page.
Put it on your store and watch what it catches.
Connect Shopify, and it starts on your next visitor.
14 days, every feature.