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AI Live Chat for Shopify Stores

Add AI live chat to your Shopify store so shoppers get instant answers about products, shipping, and returns, with human support when needed.

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Why Shopify stores choose AskDolphin

Help shoppers faster, reduce repetitive questions, and keep every conversation in one place.

Minimal line-art showing an AI chat answering Shopify product and shipping questions instantly, with a human agent takeover option.

Instant answers

Answer common questions faster

Let shoppers get quick answers about products, shipping, and returns without waiting for your team.

Minimal line-art showing a shopper getting Dolphin AI help for size, delivery, and returns questions, then completing checkout.

Pre-purchase help

Turn questions into sales

Help shoppers with size, delivery, and return questions before checkout so fewer carts get abandoned.

Minimal line-art showing multiple chat channels flowing into one shared inbox with context, quick handoff to an agent, and follow-up reminders.

Team workflow

Keep every chat in one inbox

Give your team full conversation history so handoffs, follow-ups, and support replies stay organized.

Why Shopify stores choose AskDolphin

Help shoppers faster, reduce repetitive questions, and keep every conversation in one place.

Instant answers

Answer common questions faster

Let shoppers get quick answers about products, shipping, and returns without waiting for your team.

Pre-purchase help

Turn questions into sales

Help shoppers with size, delivery, and return questions before checkout so fewer carts get abandoned.

Team workflow

Keep every chat in one inbox

Give your team full conversation history so handoffs, follow-ups, and support replies stay organized.

Why Shopify stores choose AskDolphin

Help shoppers faster, reduce repetitive questions, and keep every conversation in one place.

Instant answers

Answer common questions faster

Let shoppers get quick answers about products, shipping, and returns without waiting for your team.

Pre-purchase help

Turn questions into sales

Help shoppers with size, delivery, and return questions before checkout so fewer carts get abandoned.

Team workflow

Keep every chat in one inbox

Give your team full conversation history so handoffs, follow-ups, and support replies stay organized.

Product sync

Accurate product answers with Shopify sync

Sync your Shopify products so replies stay accurate across product, pricing, and availability questions.

Sync messages, products, and customer data
across your favorite platforms.

See how it works

See how it works

See how it works

Common questions shoppers ask

From size and stock to shipping and returns, fast answers help shoppers move forward with confidence.

Do you have this in my size?

Help shoppers find the right fit before they leave the product page.

Minimal tilted icon cluster showing a t-shirt, rulers, and an S M L size selector with subtle depth and a checkmark.

Is this product in stock?

Answer availability questions while shoppers are ready to buy.

Minimal bottom-right icon showing a t-shirt product tile and an “In stock” status with a checkmark and cursor click.

How much is shipping to my country?

Share delivery costs and regions early to reduce cart drop-off.

Minimal illustration of a globe with delivery routes, location pins, and a price tag icon representing shipping costs by country.

What material is this made of?

Clarify returns and exchanges upfront to build buyer confidence.

When will my order arrive?

Set clear delivery expectations before and after purchase.

Minimal icon illustration of a delivery timeline from package to home with checkpoints, truck, calendar, and clock for order arrival ETA.

Can I return or exchange this item?

Clarify returns and exchanges upfront to build buyer confidence.

Minimal line-art of a shopper returning or exchanging an item at a counter with return arrows, receipt, and a shield checkmark for confidence.

One inbox for AI and human support

Answer routine questions automatically, then hand off the conversation to your team with full context when needed.

AI replies first

Resolve common product, shipping, and returns questions instantly so shoppers keep moving.

Smooth human takeover

Step in when a shopper needs a person, with the full conversation history already there.

On-brand chat widget

Match the chat experience to your store so it feels natural on every page.

Lead capture when it matters

Collect contact details only when follow-up, quotes, or after-hours support make it useful.

Dark mode settings screen showing AskDolphin AI first response in Shopify live chat with a live preview where AI answers product and shipping questions instantly.

AI replies first

Resolve common product, shipping, and returns questions instantly so shoppers keep moving.

Smooth human takeover

Step in when a shopper needs a person, with the full conversation history already there.

On-brand chat widget

Match the chat experience to your store so it feels natural on every page.

Lead capture when it matters

Collect contact details only when follow-up, quotes, or after-hours support make it useful.

One chat for support questions and product questions

From order help to product details, shoppers can ask naturally in one chat and get the right answer faster.

Dark AskDolphin support chat UI showing AI answering Shopify shipping, returns, and order update questions with a human agent takeover in the same conversation.

General support chat

Answer common store questions like shipping, returns, and order updates instantly, then bring in your team when needed.

Product chat with product context

When a shopper asks from a product page, replies can include the right details like variants, availability, materials, and delivery information.

What material is it?
What colors are available?
Is it true to size?
How do I care for it?
Is this machine washable?

Which variant is best for me?
What comes in the box?
Does it fit a small space?

Why teams choose AskDolphin over basic live chat tools

AskDolphin vs typical Shopify
live chat apps

Go beyond chat alone with AI replies, product context, and one inbox for handoffs and follow-ups.

Basic live chat tools

Manual replies for every question

No smooth AI-to-human handoff

Limited product context in chat

Conversations split across tools

More repetitive work for support teams

AskDolphin

AI replies first

Human takeover in the same thread

Product-aware answers from Shopify data

Shared inbox for every conversation

Assignments, notes, and follow-ups built in

Basic live chat tools

Manual replies for every question

No smooth AI-to-human handoff

Limited product context in chat

Conversations split across tools

More repetitive work for support teams

AskDolphin

AI replies first

Human takeover in the same thread

Product-aware answers from Shopify data

Shared inbox for every conversation

Assignments, notes, and follow-ups built in

Shopify live chat FAQs

Common questions about setup, product answers, human handoff, and customization.

Can AskDolphin answer product questions on Shopify?

Can a human take over the conversation?

What happens if no one on my team is online?

Is it hard to set up live chat on Shopify?

Can I customize the chat widget to match my store?

Can shoppers ask both support and product questions in the same chat?

For Shopify stores