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Featured Blogs

CX Strategy: Framework, 7 Pillars & Step-by-Step Guide

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Illustration explaining the difference between CX metrics and CX KPIs, showing customer experience metrics like CSAT, NPS, CES, and sentiment flowing into measurable business targets and outcomes.
Illustration explaining the difference between CX metrics and CX KPIs, showing customer experience metrics like CSAT, NPS, CES, and sentiment flowing into measurable business targets and outcomes.
Framer
Framer

CX Metrics vs CX KPIs: What’s the Difference & Why It Matters

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Illustration of customer experience metrics and outcomes, showing CSAT, NPS, and CES alongside retention and churn, plus support and revenue indicators like response time and average order value.
Option 2
5 Oct 2025
Customer Experience Metrics

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Illustration of customer experience metrics and outcomes, showing CSAT, NPS, and CES alongside retention and churn, plus support and revenue indicators like response time and average order value.
Option 2
5 Oct 2025
Customer Experience Metrics

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Customer Experience Glossary hero showcasing key CX terms: Customer Journey, CSAT, NPS, CES, Omnichannel Support, Personalization, Live Chat, Conversational AI, NLP, and Generative AI—helping teams align on metrics, journeys, and modern customer support.
Option 2
4 Oct 2025
Customer Experience Glossary

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Customer Experience Glossary hero showcasing key CX terms: Customer Journey, CSAT, NPS, CES, Omnichannel Support, Personalization, Live Chat, Conversational AI, NLP, and Generative AI—helping teams align on metrics, journeys, and modern customer support.
Option 2
4 Oct 2025
Customer Experience Glossary

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3 Oct 2025
What Is Customer Experience?

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Option 2
3 Oct 2025
What Is Customer Experience?

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Illustration of customer experience metrics and outcomes, showing CSAT, NPS, and CES alongside retention and churn, plus support and revenue indicators like response time and average order value.
Option 2
5 Oct 2025
Customer Experience Metrics

Read article

Customer Experience Glossary hero showcasing key CX terms: Customer Journey, CSAT, NPS, CES, Omnichannel Support, Personalization, Live Chat, Conversational AI, NLP, and Generative AI—helping teams align on metrics, journeys, and modern customer support.
Option 2
4 Oct 2025
Customer Experience Glossary

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CX Strategy: Framework, 7 Pillars & Step-by-Step Guide

Read article

Illustration explaining the difference between CX metrics and CX KPIs, showing customer experience metrics like CSAT, NPS, CES, and sentiment flowing into measurable business targets and outcomes.
Illustration explaining the difference between CX metrics and CX KPIs, showing customer experience metrics like CSAT, NPS, CES, and sentiment flowing into measurable business targets and outcomes.
Framer
Framer

CX Metrics vs CX KPIs: What’s the Difference & Why It Matters

Read article

Recent Post

Recent Post

Visual customer journey map illustrating the full customer lifecycle from awareness and consideration to retention, loyalty, and advocacy.
Option 2
19 Oct 2025
What Is a Customer Journey Map

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Visual customer journey map illustrating the full customer lifecycle from awareness and consideration to retention, loyalty, and advocacy.
Option 2
19 Oct 2025
What Is a Customer Journey Map

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Visual customer journey map illustrating the full customer lifecycle from awareness and consideration to retention, loyalty, and advocacy.
Option 2
19 Oct 2025
What Is a Customer Journey Map

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Visual customer journey map illustrating the full customer lifecycle from awareness and consideration to retention, loyalty, and advocacy.
Option 2
19 Oct 2025
What Is a Customer Journey Map

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Illustration of a customer touchpoint strategy showing interactions before, during, and after sale, including search, ads, demo, checkout, live chat, onboarding, support, and loyalty.
Option 2
18 Oct 2025
Customer Touchpoints: How to Create a Strategy That Makes Every Moment Flow

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Illustration of a customer touchpoint strategy showing interactions before, during, and after sale, including search, ads, demo, checkout, live chat, onboarding, support, and loyalty.
Option 2
18 Oct 2025
Customer Touchpoints: How to Create a Strategy That Makes Every Moment Flow

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Illustration of a customer touchpoint strategy showing interactions before, during, and after sale, including search, ads, demo, checkout, live chat, onboarding, support, and loyalty.
Option 2
18 Oct 2025
Customer Touchpoints: How to Create a Strategy That Makes Every Moment Flow

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Illustration of a customer touchpoint strategy showing interactions before, during, and after sale, including search, ads, demo, checkout, live chat, onboarding, support, and loyalty.
Option 2
18 Oct 2025
Customer Touchpoints: How to Create a Strategy That Makes Every Moment Flow

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Illustration of the customer experience tools ecosystem showing journey mapping, feedback and voice of customer, analytics, AI chat, CRM platforms, and CX automation working together.
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14 Oct 2025
Customer Experience Tools: The Ultimate Guide to CX Software & Platforms

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Illustration of the customer experience tools ecosystem showing journey mapping, feedback and voice of customer, analytics, AI chat, CRM platforms, and CX automation working together.
Option 2
14 Oct 2025
Customer Experience Tools: The Ultimate Guide to CX Software & Platforms

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Illustration of the customer experience tools ecosystem showing journey mapping, feedback and voice of customer, analytics, AI chat, CRM platforms, and CX automation working together.
Option 2
14 Oct 2025
Customer Experience Tools: The Ultimate Guide to CX Software & Platforms

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Illustration of the customer experience tools ecosystem showing journey mapping, feedback and voice of customer, analytics, AI chat, CRM platforms, and CX automation working together.
Option 2
14 Oct 2025
Customer Experience Tools: The Ultimate Guide to CX Software & Platforms

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Illustration showing why customer experience matters, with trust, empathy, loyalty, and advocacy forming the heartbeat of a brand.
Option 2
14 Oct 2025
Why Customer Experience Is Important: Loyalty, Growth & the Future of Connection

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Illustration showing why customer experience matters, with trust, empathy, loyalty, and advocacy forming the heartbeat of a brand.
Option 2
14 Oct 2025
Why Customer Experience Is Important: Loyalty, Growth & the Future of Connection

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Illustration showing why customer experience matters, with trust, empathy, loyalty, and advocacy forming the heartbeat of a brand.
Option 2
14 Oct 2025
Why Customer Experience Is Important: Loyalty, Growth & the Future of Connection

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Illustration showing why customer experience matters, with trust, empathy, loyalty, and advocacy forming the heartbeat of a brand.
Option 2
14 Oct 2025
Why Customer Experience Is Important: Loyalty, Growth & the Future of Connection

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Illustration comparing customer experience and customer service, showing CX as a long-term journey focused on loyalty and connection, and customer service as issue resolution and support.
Option 2
11 Oct 2025
Customer Service vs Customer Experience: Distinct Yet Intertwined Paths to Customer Loyalty

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Illustration comparing customer experience and customer service, showing CX as a long-term journey focused on loyalty and connection, and customer service as issue resolution and support.
Option 2
11 Oct 2025
Customer Service vs Customer Experience: Distinct Yet Intertwined Paths to Customer Loyalty

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Illustration comparing customer experience and customer service, showing CX as a long-term journey focused on loyalty and connection, and customer service as issue resolution and support.
Option 2
11 Oct 2025
Customer Service vs Customer Experience: Distinct Yet Intertwined Paths to Customer Loyalty

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Illustration comparing customer experience and customer service, showing CX as a long-term journey focused on loyalty and connection, and customer service as issue resolution and support.
Option 2
11 Oct 2025
Customer Service vs Customer Experience: Distinct Yet Intertwined Paths to Customer Loyalty

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Illustration explaining customer experience management, showing journey mapping, feedback loops, analytics, collaboration, and governance across the customer lifecycle.
Option 2
8 Oct 2025
Customer Experience Management (CXM): The Complete Guide to Flowing Experiences

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Illustration explaining customer experience management, showing journey mapping, feedback loops, analytics, collaboration, and governance across the customer lifecycle.
Option 2
8 Oct 2025
Customer Experience Management (CXM): The Complete Guide to Flowing Experiences

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Illustration explaining customer experience management, showing journey mapping, feedback loops, analytics, collaboration, and governance across the customer lifecycle.
Option 2
8 Oct 2025
Customer Experience Management (CXM): The Complete Guide to Flowing Experiences

Read article

Illustration explaining customer experience management, showing journey mapping, feedback loops, analytics, collaboration, and governance across the customer lifecycle.
Option 2
8 Oct 2025
Customer Experience Management (CXM): The Complete Guide to Flowing Experiences

Read article

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