The thread, not just the message
Incoming messages and the conversation history around them. So a thread can be shown complete, instead of as one message with no context.
Your support inbox, with an AI
that drafts and a team that decides.
Connect the mailbox you already use. Dolphin AI drafts the reply, and nothing goes out automatically unless you switch it on.
Three ways in, whatever you run.
Two direct connections and one that works with everything else.
Gmail
Connect a Gmail or Google Workspace mailbox directly. Sign in once and threads start arriving with their history intact.
Microsoft Outlook
Connect an Outlook or Microsoft 365 mailbox the same way. Same inbox, same history, same handling.
Custom business email
Forward your mailbox to AskDolphin and it works exactly like the other two. Your provider doesn't need to be on a list.
Give it a name. Give it a job. Give it limits.
It isn't a switch you flip on.
It's something you set up, assign and pause.
It works on mailboxes you pick
Name it, pick its mailboxes, and choose the address it replies from. Run one, or several that work differently.
It answers from what you allow
Switch its Data Sources on or off: your pages, products and Q&As, or nothing. Add reply rules in plain English.
It signs off the way you want
Add your own footer note. AskDolphin adds a line identifying every AI reply, so nobody is left guessing.
Dolphin AI is off until you turn it on.
And when it is on, you still choose which emails it answers.
It drafts, you send
Every agent starts with automatic replies off. Dolphin AI drafts; your team edits and sends, or doesn't. Many never switch it on.
You pick what it handles
New customer emails, only threads a person has already joined, or both. Pick the second and it never starts a conversation on its own.
It ignores the junk
Dolphin AI won't reply to obvious spam, promotional email, bounces or other automated messages. No arguing with another robot.
Pause it whenever
Every agent has a status, and one switch turns them all off across every mailbox. Nothing you set up gets deleted.
Replies that come from you, not from us.
Verify your domain and every reply leaves with your address on it.
Connect your domain
Add your domain and verify it, then send from any address on it. Most teams skip this step.
Choose the From address
Create addresses on that domain and pick which one each agent replies from. That is what customers see.
Why it's worth doing
Mail from a verified domain is more likely to arrive where it should. Ten minutes that pays off.
It lands where everything else lands.
Email isn't a second tool bolted onto the first one.
Connected mailboxes arrive in the same Shared Inbox as your website chat and your QR conversations. Assign a thread, transfer it to a teammate without forwarding anything, leave an internal note, mark it solved — the same way you would with a chat. Filter to email alone, or work everything together.
Email is one of all seven connections on the AskDolphin support and sales platform.
What we can see, in plain words.
Not buried three pages into a policy.
You grant access explicitly, through your provider's own sign-in or by setting up forwarding yourself. Nothing is accessed before you do that.
Your inbox, your team
Those messages, inside your AskDolphin inbox. Visible to the people on your team with access to it.
Replies you decide to send
Replies you or Dolphin AI compose. Going out from the address you chose.
What people ask before connecting a mailbox.
Something else?Ask us.
Which email providers work?
Gmail and Google Workspace connect directly. Outlook and Microsoft 365 connect directly. Anything else connects by forwarding your mailbox to AskDolphin, which means your provider doesn't have to be on a list for this to work.
Will Dolphin AI email my customers on its own?
Not unless you turn that on. Automatic replies are off by default on every agent. Until you switch them on, Dolphin AI writes drafts and your team decides what sends.
Can I limit which emails it handles?
Yes. Choose new incoming customer emails, only threads a person has already joined, or both. Set it to the second and it never starts a conversation on its own.
Will it reply to spam or automated email?
No. Dolphin AI won't reply to obvious spam, promotional email, bounces or other automated messages.
Can I have different agents for sales and support?
Yes. Each agent has its own name, its own mailboxes, its own reply instructions and its own purpose, so a sales address and a support address can behave completely differently from the same workspace.
Do I have to change my email address?
No. You keep the address you already publish, and replies go out from it once your domain is verified.
Will customers know a reply came from AI?
Yes. AskDolphin adds a short line identifying an AI reply automatically, and you can add your own footer note above it.
What does AskDolphin do with my email?
It reads incoming messages and their history so threads can be shown in full, displays them in your inbox, and sends the replies you or Dolphin AI compose. That's the whole of it, and access only starts after you grant it.
Connect a mailbox and read what it drafts.
Nothing sends until you say so, so there's no risk in looking.
14 days, every feature.