Enhanced Customer Experience
Combine live chat with Dolphin AI so customers can get an answer when they need one. You can set Dolphin AI to respond at all times or only when your team is offline, and it hands the conversation to your team when a person is needed. The customer chat widget can show its interface in ten languages, so more of your customers can use it comfortably. Quick, consistent answers help customers feel looked after.
AI-Powered Efficiency
Dolphin AI answers routine customer questions from the business knowledge you approve, such as your website, FAQs, products and Help Center articles, so your team can focus on the conversations that need a person. You stay in control: choose whether Dolphin AI replies automatically or drafts replies for your team to review, set its tone and guardrails, and review or edit the knowledge it uses.
Scalable Support for Growth
As your business grows, Dolphin AI can take on repeat questions while your team handles the conversations that need them. When a conversation needs a person, Dolphin AI hands it to your team in the same inbox. AskDolphin connects with Shopify, Framer and email accounts such as Gmail and Outlook, so it fits into the way you already work.
Smart QR Codes
AskDolphin’s smart QR codes connect printed touchpoints to support. Customers can scan a QR code on packaging, a shelf or a receipt and start a conversation, whether they are in a store or at home after buying. Product-specific QR codes start the conversation about that product, so the answer begins in the right place. They are especially useful for after-sales questions.
One Shared Inbox
Website chat, QR-code conversations and connected email inboxes arrive in one shared inbox. Agents can see the conversation history, internal notes and customer context, such as the pages a visitor has viewed, so they can reply without asking customers to repeat themselves. If you use Shopify, you can sync your product catalog so Dolphin AI and your team can answer product questions.
Customizable Platform
Customize the chat widget to match your brand, including its colors, launcher style and position. You can also choose a Light, Dark or System theme for the widget and set its interface language. A widget that looks like the rest of your site gives customers a consistent experience.
Seamless Team Collaboration
Work together with internal notes, conversation assignment and transfers, and roles for Owners, Admins and Agents. Teammates can pass a conversation to the right person without losing its history, which helps complex issues reach a smooth resolution.