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Installing AskDolphin on Your Website (Overview)

A quick overview of installing AskDolphin on your website, and which guide to follow for Shopify, Framer or any other site.

UpdatedSeptember 24, 2026

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Installing AskDolphin on your website adds the live chat widget, so your visitors can start a conversation with Dolphin AI or your team. There are three ways to install it, and the right one depends on how your website is built. This page helps you pick the right guide and tells you what to expect.

Before you start

For a Framer or code installation, you need an AskDolphin account first. If you don't have one yet, see Create an AskDolphin account. On Shopify, the app takes you through creating your account as part of the install.

You also need access to your website: your Shopify admin, your Framer project, or the place where your website builder lets you add custom code.

Choose your installation method

Shopify

Add AskDolphin from the Shopify App Store, then turn on the AskDolphin Chat Widget in your theme's App embeds. If you switch to a new theme later, turn the widget on again in that theme. Follow Install AskDolphin on Shopify.

Framer

In your AskDolphin panel, go to Settings > Channels > Live Chat widget and choose Connect to Framer. Open the AskDolphin plugin in your Framer project, paste your Identify Code, click Install Widget, then publish your project. Follow Install AskDolphin on Framer.

Any other website

If your site isn't on Shopify or Framer, install AskDolphin with one line of JavaScript code. In your AskDolphin panel, go to Settings > Channels > Live Chat widget, choose Manual installation, copy your code and paste it just above the closing </body> tag on every page. This works on custom HTML sites and on most website builders that allow custom code. Follow Install AskDolphin on your website.

Use one method only

Install the widget using one method, not two. If you've already added the JavaScript code to your site, you don't need to install the Shopify app embed or the Framer plugin as well, and the other way round.

Check that the widget is live

After you install, open your website in a browser. The chat widget should appear in the corner of the page. If you don't see it, make sure your changes are saved and published, then refresh the page. Each guide ends with this check.

Removing AskDolphin

To take the widget off your site, follow Uninstall AskDolphin. All four install guides are in the Install AskDolphin collection.

Frequently asked questions

Which installation guide should I follow?

If your store runs on Shopify, follow the Shopify guide. If your site is built on Framer, follow the Framer guide. For any other website where you can add custom code, follow the guide to installing AskDolphin on your website.

Do I need an AskDolphin account before I install?

For a Framer or JavaScript code installation, yes, so create your account first. If you install the app from the Shopify App Store, you set up your account as part of the installation.

Can I install AskDolphin with more than one method?

No. Install the widget on a website with one method only: an app or plugin, or the JavaScript code.

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