Everyone on your site, in one list
It lists visitors by name or as anonymous, with their page, country, browser and device. Pro includes it, with arrival and last-seen times and the AI Sales Assistant's status.
Session replay with the chat beside it.
AskDolphin Session Replay shows who is on your website now and lets you watch a visit live. Step in while they browse, or replay it later with the chat and a short brief beside it.
Try it free with AI sessions for your own visitors.
No card needed.
Numbers tell you how many left.
They never show you why.
The busy page
Many people open it, but very few go further.
The quiet exit
They check your prices, then close the tab.
The unfinished step
They start a booking or a cart, then stop.
The repeat question
Visitors keep asking it, and no page answers it.
See who is on your website right now.
Then follow one visit as it happens.
Watch website visitors live
Watch live shows their screen with a short delay, and their journey fills in page by page. It comes with Advanced Visitor & Sales, an add-on you can use on Free or Pro.
Signs they're ready to buy
A purchase-intent score rates how close a visitor seems to buying, from 0 to 100. Plain reasons sit beside it, like cart activity. How active they are is measured apart.
Say hello when it helps
A short visitor brief tells you what they came for. Ways to start offers openings for them, sent as the AI or as you. Add a product, or a lead message to get their details.
Replay a visit after they leave.
See their screen, path and chat together.
History keeps your past visitors, known or anonymous, and marks the ones who return. Search them, filter by date or by replay, and open one to see their sessions, chats and recordings.
Try it free with AI sessions for your own visitors. No card needed.
One replay, three things to look at.
Start with their screen, then the pages that held them, then what they said.
Each session recording plays back with click and scroll markers. Watch at 1x to 8x, skip the idle parts, or open their earlier recordings.
The visitor journey lists each page in order, with the time spent on it. Attention bars show which page held them longest.
The chat sits beside the replay, with a conversation brief of their goal and open questions. You also see products they considered, ideas from your catalog and, on Shopify, confirmed buying steps.
Most replays show you the past.
AskDolphin lets you act on it.
Add the missing answer
Add a repeat question and its answer once in Data Sources, and Dolphin AI uses it.
Let the AI Sales Assistant write
Interested visitors get a message written for them, with one-tap reply buttons.
Step in yourself
Send a suggested reply, or join as your business and carry on in your Inbox.
You get session replay with live chat from one install.
Recorded with consent.
Private pages stay private.
Recording starts after the visitor accepts cookies.
Sensitive pages left out
Checkout, payment, sign-in and account pages are never recorded or shown live.
Form fields masked
Passwords and other form fields are masked, so replays don't show what was typed in them.
Days you choose
Recording and the AI Sales Assistant run only on the days you pick, in your timezone.
Visits you choose
Pick a share of new visits: 100% on a campaign day, or 50% for every second one.
Pay for the visits you record.
Your settings decide which ones.
Sessions by the month
The Advanced Visitor & Sales add-on is sized by AI sessions a month.
One visit, one session
A session is a consented visit. It counts only once its recording is complete.
Replay and AI, one session
It covers the replay, the brief and score, and the AI Sales Assistant's opening messages.
Skipped visits still chat
Visits your settings skip use no session, and still get live chat and Dolphin AI.
Questions about Session Replay
What is session replay?
Session replay plays back a visitor's time on a website, page by page, with their clicks and scrolls. AskDolphin Session Replay is session replay for websites and Shopify stores, with the journey and the chat beside each recording.
Does AskDolphin have website session recording?
Yes. AskDolphin's website session recording is part of the Advanced Visitor & Sales add-on, and it starts after the visitor accepts cookies. You can replay each recording at 1x to 8x, with click and scroll markers, the journey and the chat.
Can I see who is on my website right now?
Yes. AskDolphin Pro shows everyone on your website now, at no extra cost. Each row shows their page, country, browser and device, when they arrived and when they were last seen. This live visitor tracking also shows the AI Sales Assistant's status for each visitor, and you can search the list.
Can I watch a visit live and start a chat?
Yes, with the Advanced Visitor & Sales add-on, for the visits your settings pick. Watch live shows the visitor's screen with a short delay, whether they're browsing or chatting, their journey and their purchase-intent score. You can send one of the suggested openings under the AI's name or your own, or join the chat as your business. While they chat, Dolphin suggestions offer replies you approved, products to show and actions. If a visit wasn't picked, a short notice says why and links to your settings.
Is AskDolphin session recording private?
Recording starts only after the visitor accepts cookies on your website. Checkout, payment, sign-in and account pages are never recorded or shown live. Passwords and other form fields are masked.
How is AskDolphin different from a session replay tool?
Most session replay tools show a visit after the visitor has left. AskDolphin is session replay with live chat: you can watch a visit live, see a purchase-intent score and step in while they browse. On top of that, the AI Sales Assistant can write to interested visitors, with reply buttons made for each one.
How much does AskDolphin session replay cost?
The live visitors list is part of Pro, which starts at $19 a month. Session recording and replay come with Advanced Visitor & Sales, an add-on for Free or Pro from $15 a month for 500 AI sessions. The same add-on runs the AI Sales Assistant, so one AI session covers the replay and its messages. To try it, the 14-day Pro trial gives you 20 AI sessions with no card.
Does AskDolphin Session Replay work on Shopify and other websites?
Yes. It works as session replay for Shopify stores and for any website, small businesses included. It comes with the AskDolphin chat widget, which you add with our Shopify app, our Framer plugin or a short code snippet. On Shopify stores, you also see cart and checkout steps.
Can I limit which visits AskDolphin records?
Yes. Choose the days it records, such as weekdays or weekends, in your timezone, and the share of new visits. Use 100% on a campaign day, or 50% to record every second visit. The same settings decide which visits the AI Sales Assistant follows. Skipped visits use no AI session and still get live chat and Dolphin AI.
What is an AI session in AskDolphin?
An AI session is one visit that AskDolphin records with consent, from the first page to the last. It covers the recording, the visitor brief and score, and the AI Sales Assistant's opening messages and reply buttons. A session is used only when its recording completes, and quick bounces and bots don't count. If they chat, the chat counts on your plan the normal way, and nothing is counted twice.
Stop guessing why they left. Watch the next visit live.
Try it free with AI sessions for your own visitors. No card needed.