Dolphin Reply
One click writes a draft from your Data Sources and the conversation so far. Check it, change it, send it.
Dolphin AI by AskDolphin
Dolphin AI is the AI assistant inside AskDolphin that answers your customers on website chat, email and QR codes.
Free to start, or try every Pro feature for 14 days.
No card needed.
It answers from your business.
You choose every source.
Website pages
Scan your site, or add the pages you pick.
Products
Sync from Shopify, or add products by hand.
Help Center
Your help articles become answers it can give.
Your own Q&As
Write a question and the exact answer.
Your Shopify catalogue, ready for questions
Connect Shopify and Dolphin AI answers from your real products. Add notes to a product that only AskDolphin uses, without changing your listing. Archive a product and Dolphin AI stops using it. The Shopify live chat page shows the rest.
Website chat, QR codes and email.
You set the rules for each.
Each channel has its own switch, so Dolphin AI answers only where you turn it on.
Answers in your chat widget, either always or only when your agents are offline.
Answers the chats that start from a scan, with the same always-or-offline choice.
One AI agent per mailbox. Automatic replies stay off until you turn them on.
Each email agent has its own reply instructions and sender address, skips obvious spam, promotions, bounces and automated messages, and adds an AI footer to every email it sends.
Customers can talk to it
Customers can speak to Dolphin AI instead of typing, and have its replies read aloud. It is part of the chat widget on every plan, and it works with Dolphin AI only: your team reads and answers in text.
A draft in one click.
Your call before it goes.
The writing assistant
Tell it what to change in plain words, such as "tell the customer we are available tomorrow", or pick a rewrite.
Who gets the tools
Owners and Admins decide which team members can use the AI writing tools in the inbox.
Your name on it. Your tone in it.
Decide how it introduces itself to customers, and how it sounds when it helps them shop.
Its name
Customers meet Dolphin AI, your brand, or a name you pick.
Its picture
Give it a face, so every chat looks like your brand.
Its tone
Friendly, professional or luxury: it sounds like your shop.
How forward it sells
Let it wait to be asked, or start with a helpful suggestion.
The AI answers. Your team decides.
Dolphin AI hands a conversation to a person when a customer asks for one, and nothing that changes an order happens without your team.
The AI never approves a request by itself.
A person, when asked
When a customer asks for a person, your team gets a "Handoff requested" alert that opens the chat.
Join in one click
Anyone on your team can join a conversation Dolphin AI is handling and take it from there.
Action Review
Cancellations, refunds and delivery or contact changes wait as requests until a person approves or rejects them.
Off when you say
One switch turns Dolphin AI off everywhere. Each channel and each chat action has its own.
You pay for what it writes.
Dolphin AI costs $0.50 for every 1,000 characters it writes. Your customers' messages and the knowledge it reads are free.
Questions about Dolphin AI by AskDolphin
What is Dolphin AI by AskDolphin?
Dolphin AI is the AI assistant inside AskDolphin that answers your customers on website chat, email and QR codes. It answers from the knowledge you add, and hands the conversation to your team when a person should take over.
What does AskDolphin's AI answer from?
Only from the Data Sources you add: pages from your website, your products, your Help Center articles and the questions and answers you write. You see every source in one list, and a product you archive is no longer used.
Does Dolphin AI by AskDolphin reply to customers automatically?
Only where you turn it on. In website live chat and on QR codes, you choose whether it answers always or only when your agents are offline. Automatic email replies are off by default; until you turn them on, your team uses Dolphin Reply and the writing assistant.
Can customers reach a person in AskDolphin instead of the AI?
Yes. When a customer asks for a person, Dolphin AI hands over and your team gets a "Handoff requested" alert. Anyone on your team can join a conversation the AI is handling.
Can AskDolphin's AI cancel or refund an order by itself?
No. Dolphin AI never approves a request by itself. Cancellations, refunds and delivery or contact changes go to Action Review, where a person on your team approves or rejects them.
Can customers talk to Dolphin AI by AskDolphin instead of typing?
Yes. Customers can speak to Dolphin AI instead of typing, and have its replies read aloud. It works with Dolphin AI only; your team reads and answers in text.
Does Dolphin AI by AskDolphin work with Shopify?
Yes, and without Shopify too. On any website it answers in chat, email and QR codes; you install AskDolphin with one embed, the Framer plugin or the Shopify app. Cart, checkout, order tracking, returns and order changes need a connected Shopify store.
How much does AskDolphin's AI cost?
$0.50 for every 1,000 characters Dolphin AI writes. Free includes 5,000 characters once, Pro includes 5,000 to 150,000 a month, and you set a monthly limit from $5 that it never goes past.
Let it answer first. Keep the last word.
Start free, or try every Pro feature for 14 days. No card needed.