Sign inStart for free
Conversations
Shared Inbox Manage chat, email, and QR conversations together. Website Live Chat Support visitors with an AI and human widget. Email SupportNew Manage connected mailboxes with AI-assisted replies. Smart QR Codes Connect stores, products, and packaging to support.
AI and Automation
Dolphin AI Answer from approved knowledge with human control. AI Sales AssistantNew Recognize intent and suggest approved actions. Commerce ActionsNew Help customers complete supported Shopify actions. Human Control Control approvals, handover, and sensitive actions.
Intelligence and Knowledge
Session Replay & AnalyticsNew Replay journeys and understand visitor behaviour. AI Insights & ReportsNew Turn customer activity into clear recommendations. Data Sources Connect websites, products, FAQs, and knowledge. Help Center One content base for self-service and AI answers.
Product intro
AskDolphin Platform Connect conversations, AI, knowledge, and insights.
By business
Ecommerce & Shopify Support shoppers before and after every purchase. Retail & Omnichannel Connect support with stores, products, and QR. Agencies Manage client enquiries, email, and websites. Service Businesses Present services, capture leads, answer questions. Freelancers & Individuals Manage client email and enquiries with AI. Small & Growing Teams Bring conversations and teamwork into one place.
By goal
Customer Support Answer questions across chat, email, and QR. Sales & Conversion Engage intent and guide customers to action. Website Intelligence Find friction through sessions and behaviour. Shared Email Use AI-assisted email without needing a website. In-store & QR Support Give customers help in physical locations. Post-purchase Support Support orders and customers after purchase.
Solutions intro
View all solutions Find the right workflow for your business.
Commerce
Shopify Connect products, orders, and commerce workflows.
Email and messaging
Gmail Connect personal or Google Workspace mailboxes. Microsoft 365 Connect Outlook and Microsoft 365 accounts. Custom business email Connect email hosted by another provider.
Websites
Framer Install AskDolphin on your Framer website. Website installation Install AskDolphin using a website embed.
Integrations intro
View all integrations Connect the tools your business already uses.
Learn
Blog Practical ideas for support, AI, and ecommerce. Product Updates See new features and product improvements.
Support
Help Center Find setup instructions and product guidance. Contact Ask a question or talk with the AskDolphin team.
Company
About AskDolphin Learn what AskDolphin is building and why. Partners Explore agency and partnership opportunities. Security Review our security and privacy information.
Sign inStart for free
Conversations
Shared Inbox Manage chat, email, and QR conversations together. Website Live Chat Support visitors with an AI and human widget. Email SupportNew Manage connected mailboxes with AI-assisted replies. Smart QR Codes Connect stores, products, and packaging to support.
AI and Automation
Dolphin AI Answer from approved knowledge with human control. AI Sales AssistantNew Recognize intent and suggest approved actions. Commerce ActionsNew Help customers complete supported Shopify actions. Human Control Control approvals, handover, and sensitive actions.
Intelligence and Knowledge
Session Replay & AnalyticsNew Replay journeys and understand visitor behaviour. AI Insights & ReportsNew Turn customer activity into clear recommendations. Data Sources Connect websites, products, FAQs, and knowledge. Help Center One content base for self-service and AI answers.
Product intro
AskDolphin Platform Connect conversations, AI, knowledge, and insights.
By business
Ecommerce & Shopify Support shoppers before and after every purchase. Retail & Omnichannel Connect support with stores, products, and QR. Agencies Manage client enquiries, email, and websites. Service Businesses Present services, capture leads, answer questions. Freelancers & Individuals Manage client email and enquiries with AI. Small & Growing Teams Bring conversations and teamwork into one place.
By goal
Customer Support Answer questions across chat, email, and QR. Sales & Conversion Engage intent and guide customers to action. Website Intelligence Find friction through sessions and behaviour. Shared Email Use AI-assisted email without needing a website. In-store & QR Support Give customers help in physical locations. Post-purchase Support Support orders and customers after purchase.
Solutions intro
View all solutions Find the right workflow for your business.
Commerce
Shopify Connect products, orders, and commerce workflows.
Email and messaging
Gmail Connect personal or Google Workspace mailboxes. Microsoft 365 Connect Outlook and Microsoft 365 accounts. Custom business email Connect email hosted by another provider.
Websites
Framer Install AskDolphin on your Framer website. Website installation Install AskDolphin using a website embed.
Integrations intro
View all integrations Connect the tools your business already uses.
Learn
Blog Practical ideas for support, AI, and ecommerce. Product Updates See new features and product improvements.
Support
Help Center Find setup instructions and product guidance. Contact Ask a question or talk with the AskDolphin team.
Company
About AskDolphin Learn what AskDolphin is building and why. Partners Explore agency and partnership opportunities. Security Review our security and privacy information.
ImprovementDolphin AI

Dolphin AI by AskDolphin: settings for chat, QR and email

AskDolphinReleased

AskDolphin now lets you turn Dolphin AI on or off separately for website chat, QR chats and email.

AskDolphin now lets you turn Dolphin AI on or off separately for website chat, QR chats and email.See Dolphin AI
AskDolphin Dolphin AI settings with separate switches for live chat, QR codes and email
Last updated

What's new

AskDolphin now lets you turn Dolphin AI on or off separately for website chat, QR chats and email. You can also choose whether it answers always or only when no agent is online, on website chat and on QR chats. More about Dolphin AI by AskDolphin.

Why it matters

Not every channel needs the same help. A shop might want the AI to answer QR scans in the store at any hour, but leave website chat to the team during the day. Separate switches let you decide channel by channel, and one master switch turns the AI off everywhere if you need it to.

How to use it

  • Whole workspace: open Dolphin AI, then Preferences, and use Activate Dolphin AI: "Enable Dolphin AI to respond to customer questions using your connected knowledge."
  • One channel: open Dolphin AI, then Channels, and pick Live Chat, QR code or Email. Each has its own switch.
  • When it answers: on Live Chat and on QR code, set "When should Dolphin AI respond?" to Always or When agents are offline.
  • How it introduces itself: in Preferences, set the AI Agent name (Dolphin AI, your company name or a custom name) and an optional AI Agent profile picture.

Good to know

  • The Email switch turns all email agents on or off together. Each agent then has its own automatic-reply setting, which is off by default.
  • Default language, also in Preferences, sets the language a chat starts in.
  • Each team member sets themselves Online or Offline under Availability, in the menu behind their profile picture.
  • AI replies in chat and on QR codes are included on Free and Pro.

Frequently asked questions

Can Dolphin AI by AskDolphin answer only when my team is offline?

Yes. Choose "When agents are offline" and Dolphin AI replies only when no agent is online.

Can I turn the AI off in AskDolphin?

Yes. One switch turns Dolphin AI off for the whole workspace, and each channel has its own switch.

Released
Category
Dolphin AI
Availability
Free and Pro

Related updates

new-plans-free-proNew plans: Free and Pro
ai-billing-by-charactersFairer AI billing by characters, with a monthly limit
sales-assistant-budget-controlsBudget controls for AI sessions and recordings
ai-sales-assistantAI Sales Assistant for your store
session-replayLive visitors and Session Replay
dolphin-ai-product-notesAskDolphin's AI takes a note when it doesn't know
action-reviewAction Review: approve what customers ask for
cancellation-refund-requestsCancellation and refund requests in chat
order-status-in-chatOrder and delivery status inside the chat
canned-responsesCanned responses for your team
shopify-order-actionsShopify order actions in your inbox and chat
dolphin-ai-channel-settingsDolphin AI by AskDolphin: settings for chat, QR and email
dolphin-ai-toneSet the tone of AskDolphin's Sales Assistant
ai-email-repliesAI email replies and drafts, per mailbox
outlook-microsoft-365-integrationOutlook and Microsoft 365 integration
gmail-integrationGmail integration for your support inbox
chat-widget-ten-languagesThe AskDolphin chat widget in ten languages
widget-channels-tabA Channels tab for your social links
widget-products-services-tabProducts or Services tab in the chat widget
widget-conversation-startersA widget home screen that starts conversations
chat-widget-designDesign your AskDolphin chat widget
new-chat-widgetThe new AskDolphin chat widget
mailbox-sender-settingsSender addresses and domains for each mailbox
custom-business-emailConnect your business email by forwarding
ai-writing-assistant-inboxAI writing help in your support inbox
dolphin-replyDolphin Reply: AI draft replies in one click
help-center-ai-sourceHelp Center as an AI source and a Help tab
dolphin-ai-data-sourcesDolphin AI by AskDolphin now uses your Data Sources
framer-pluginAskDolphin for Framer: live chat plugin
new-qr-code-typesNew QR code types, including vCard, SMS and phone
qr-code-stylesAdvanced QR code styles and settings
qr-code-libraryQR code library with scan counts
chat-transcript-settingsChat transcript settings
support-notificationsNotifications for your support team
talk-and-listen-dolphin-aiTalk to Dolphin AI by AskDolphin and hear its replies
dashboard-dark-modeLight, dark or system theme, and your workspace color
new-support-dashboardA new support dashboard

Stop losing the quiet ones.

Install it in a minute. It starts working on your next visitor.

Talk to usStart for free

14 days, every feature.