Dolphin Reply: AI draft replies in one click
Dolphin Reply is a button in the AskDolphin inbox that writes a draft answer from your Data Sources and the conversation, on every channel.
AI email replies and drafts, per mailbox
AskDolphin can give each mailbox its own Dolphin AI agent that drafts or sends replies from your instructions and Data Sources.
AskDolphin can give each mailbox its own Dolphin AI agent that drafts or sends replies from your instructions and Data Sources.See email in AskDolphin
Last updated
What's new
AskDolphin can give each mailbox its own Dolphin AI agent that drafts or sends replies from your instructions and Data Sources. Automatic email replies are off by default, for Email as a whole and for each agent, until you turn them on. See how AskDolphin keeps people in control of email.
Why it matters
Email is where a wrong answer lasts longest. Each mailbox gets its own rules, so a returns address and a sales address can be handled differently, and nothing is sent to a customer automatically until you decide it should be.
How to use it
Open Dolphin AI, then Channels, then Email, and choose Add new agent:
- Agent setup: name the agent, choose one or more Mailboxes and the address to Send replies from.
- Email handling: answer "Which emails should this AI agent handle?": emails an operator has already joined, new incoming customer emails, or both.
- Data source and instructions: choose whether the agent may use your AskDolphin Data Sources, write Reply instructions in plain words and pick a Reply purpose, such as Support.
- Custom footer note: add your own short note above AskDolphin's AI footer.
The Email switch turns every agent on or off together. Each agent's automatic replies stay off until you turn them on.
Good to know
- Every email Dolphin AI sends carries an AI footer, so customers know it was written by AI.
- Dolphin AI "will not reply to obvious spam, promotional emails, bounces, or other automated messages."
- Until automatic replies are on, your team answers with Dolphin Reply and the writing assistant.
- Reply drafts for email are included on Free and Pro; the characters Dolphin AI writes count as usage.
Frequently asked questions
Can Dolphin AI by AskDolphin reply to customer emails automatically?
Only if you turn it on; AI email replies are off by default, and until then your team uses Dolphin Reply and the writing assistant.
Do AskDolphin's AI emails say they were written by AI?
Yes. Every email Dolphin AI sends carries an AI footer, with room for your own note above it.
- Released
- Category
- Availability
- Free and Pro (Dolphin AI characters count as usage)
Related updates
Sender addresses and domains for each mailbox
AskDolphin now lets you set the address and name shown on replies, verify your own domain for sending, and choose who on the team may use each mailbox.
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