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AskDolphin's writing assistant rewrites an agent's reply in one click with five presets, such as clearer, more professional, warmer or shorter.
Dolphin Reply: AI draft replies in one click
Dolphin Reply is a button in the AskDolphin inbox that writes a draft answer from your Data Sources and the conversation, on every channel.
Dolphin Reply is a button in the AskDolphin inbox that writes a draft answer from your Data Sources and the conversation, on every channel.See Dolphin AI
Last updated
What's new
Dolphin Reply is a button in the AskDolphin inbox that writes a draft answer from your Data Sources and the conversation, on every channel. The agent checks the draft, edits it if needed and sends it. It is part of Dolphin AI by AskDolphin, working for your team instead of answering customers directly.
Why it matters
Most replies start from the same facts: your policies, your products, what the customer already said. Dolphin Reply puts a first draft in the box, so the agent spends their time checking it and adding the human part instead of typing the basics. Nothing reaches the customer until a person sends it.
How to use it
- Open a conversation in the inbox and select Dolphin Reply, the first button in the reply box.
- The draft appears in the reply box. Read it, change what you want, then select Reply to send.
- To change the tone or the length, open the writing assistant (the magic wand) on the same draft.
- A gray line in the thread, "<agent> generated an AI reply draft", records that the reply started as an AI draft. Only your team sees it.
Good to know
- Dolphin Reply works on website chat, QR and email conversations.
- Owners and Admins choose which team members may use the AI writing tools, with the AI Assist setting in the team list.
- Drafts use Dolphin AI characters. Writing tools are included on Free and Pro.
Frequently asked questions
What is Dolphin Reply?
A button in the AskDolphin inbox that writes a draft reply from your Data Sources and the conversation; your agent checks and sends it.
Does the team know when a reply was drafted with AI?
Yes. A line only your team sees records in the AskDolphin inbox that a teammate used AI to draft it.
- Released
- Category
- Dolphin AI
- Availability
- Free and Pro (uses Dolphin AI characters)
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