Help Center as an AI source and a Help tab
AskDolphin's Help Center lets you write articles in collections that customers can search in the chat widget's Help tab.
Dolphin AI by AskDolphin now uses your Data Sources
Dolphin AI, the assistant inside AskDolphin, now answers customers from the Data Sources you approve.
Dolphin AI, the assistant inside AskDolphin, now answers customers from the Data Sources you approve.See Dolphin AI
Last updated
What's new
Dolphin AI, the assistant inside AskDolphin, now answers customers from the Data Sources you approve. These are manual Q&As, scanned website pages and URLs, products and services, and your Help Center. You can read every source it uses and remove anything it should no longer say. It is the base of everything Dolphin AI by AskDolphin does in chat, on QR codes and by email.
Why it matters
An AI assistant is only as good as what it is allowed to say. Data Sources keeps that in one list you control: the answers you wrote, the pages of your own site, your catalog and your help articles. When something changes, such as a new returns policy or a product you stopped selling, you change it in one place.
How to use it
- Open Data Sources and choose Add Source. Pick one of four kinds: Website & URLs ("Automatically scan key pages from your website, or add specific URLs to import content."), Products (sync from Shopify or add by hand), Help Center (articles customers can browse and Dolphin AI can use) or Add manually (your own questions and answers).
- The Sources list shows every Q&A and website page Dolphin AI answers from, tagged "Dolphin AI" under Used by, with who added it and when it was last updated. Search it by keyword or URL.
- Products have their own Product list. For a product synced from Shopify, add Additional product knowledge for AskDolphin: notes Dolphin AI uses without changing your Shopify listing.
- Move a product to Archived products and Dolphin AI stops using it until you restore it.
Good to know
- Shopify products arrive with their collections as categories and stay in sync. Without Shopify, add products or services by hand.
- Your team's Dolphin Reply drafts use the same Data Sources.
- Website scan, Q&A and product knowledge are included on Free and Pro.
Frequently asked questions
Where does Dolphin AI by AskDolphin get its answers?
From the sources you approve in AskDolphin: your Q&As, website pages, products and services, and your Help Center articles.
How do I stop AskDolphin's AI recommending a product I no longer sell?
Archive the product in Data Sources and Dolphin AI stops using it until you restore it.
- Released
- Category
- Dolphin AI
- Availability
- Free and Pro
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Dolphin Reply: AI draft replies in one click
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Dolphin AI by AskDolphin: settings for chat, QR and email
AskDolphin now lets you turn Dolphin AI on or off separately for website chat, QR chats and email.
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