Dolphin Reply: AI draft replies in one click
Dolphin Reply is a button in the AskDolphin inbox that writes a draft answer from your Data Sources and the conversation, on every channel.
AI writing help in your support inbox
AskDolphin's writing assistant rewrites an agent's reply in one click with five presets, such as clearer, more professional, warmer or shorter.
AskDolphin's writing assistant rewrites an agent's reply in one click with five presets, such as clearer, more professional, warmer or shorter.See Dolphin AI
Last updated
What's new
AskDolphin's writing assistant rewrites an agent's reply in one click with five presets, such as clearer, more professional, warmer or shorter. Agents can also type their own instruction in "Describe your change", like "tell the customer we are available tomorrow". It is one of the team tools in Dolphin AI by AskDolphin.
Why it matters
Agents know what they want to say. Finding the right words for an upset customer at the end of a long day is the hard part. The writing assistant keeps the agent's meaning and changes the delivery, and the agent always sees the result before anything is sent.
How to use it
Write your reply, or start from a Dolphin Reply draft, then select the magic wand in the reply box. A bar opens above the toolbar with five one-click rewrites, each explained in its tooltip:
- "Improve grammar and clarity while keeping the original meaning and tone."
- "Rewrite in a more professional tone."
- "Rewrite in a warmer, friendlier tone."
- "Make the reply shorter while keeping the key meaning."
- "Add useful detail without introducing new claims or promises."
Or type your own instruction in Describe your change and send it. Undo and Redo step back to your original or forward again.
Good to know
- It rewrites the draft in your reply box. Customers never see the tool, only the message you send.
- It works on replies to website chat, QR and email conversations.
- Rewrites use Dolphin AI characters. Writing tools are included on Free and Pro.
Frequently asked questions
Can AskDolphin rewrite my reply?
Yes. Pick one of five rewrites or describe the change in your own words, and undo if you prefer the original.
Does the AskDolphin writing assistant work on email replies?
Yes. It works on replies to website chat, QR and email conversations.
- Released
- Category
- Dolphin AI
- Availability
- Free and Pro (uses Dolphin AI characters)
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Canned responses for your team
AskDolphin now has canned responses: reusable replies with a title, a body and tags that agents insert from the reply box.
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