AI writing help in your support inbox
AskDolphin's writing assistant rewrites an agent's reply in one click with five presets, such as clearer, more professional, warmer or shorter.
Canned responses for your team
AskDolphin now has canned responses: reusable replies with a title, a body and tags that agents insert from the reply box.
AskDolphin now has canned responses: reusable replies with a title, a body and tags that agents insert from the reply box.See the shared inbox
Last updated
What's new
AskDolphin now has canned responses: reusable replies with a title, a body and tags that agents insert from the reply box. Teams answer common questions the same way every time, in a couple of clicks. They sit with the other team tools of AskDolphin's shared inbox.
Why it matters
Most support teams answer the same questions every day: delivery times, returns, opening hours. Writing the best answer once means every customer gets it, whoever is on shift, and new team members sound like the rest of the team from their first day.
How to use it
- Open Settings, then Workspace & Brand, then Canned Responses, and choose New canned response.
- Give it a Title, such as "Welcome message", and a Body: the text customers will read.
- Add Tags: "Tags group related canned responses so agents can find them faster." Pick existing tags or type a new one.
- Leave Enabled on to make it available to agents.
- In a conversation, insert the saved reply from the reply box, then adjust it before you send if the customer needs something more specific.
Good to know
- The list shows each response with its tags, whether it is enabled and when it was last updated, and you can search and filter it.
- Canned responses are part of Pro.
Frequently asked questions
Does AskDolphin have canned responses?
Yes. Pro workspaces can save replies with a title and tags and insert them in any conversation.
Can I organize canned responses in AskDolphin?
Yes. Give each saved reply one or more tags, then search or filter the list to find it.
- Released
- Category
- Shared Inbox
- Availability
- Pro
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