Notifications for your support team
AskDolphin now has a notifications panel that lists alerts such as "Handoff requested", each with a link to the conversation and a Resolve button.
Chat transcript settings
AskDolphin can now email your team a transcript when a chat arrives while nobody is online or when Dolphin AI hands a conversation over.
AskDolphin can now email your team a transcript when a chat arrives while nobody is online or when Dolphin AI hands a conversation over.See the shared inbox
Last updated
What's new
AskDolphin can now email your team a transcript when a chat arrives while nobody is online or when Dolphin AI hands a conversation over. A weekly reminder lists chats still waiting for an answer. Transcripts join the other team tools of AskDolphin's shared inbox.
Why it matters
Small teams and solo owners are not online all day. A transcript in your email means a chat that came in at night, or one Dolphin AI passed to a person, is waiting in your mailbox with the whole conversation, and the weekly reminder makes sure nothing stays unanswered for long.
How to use it
Open Settings, then Workspace & Brand, then Transcripts:
- Under Send transcripts to, enter the email address that should receive them: "We'll email transcripts and reminders to this address."
- Under When to email a transcript, tick the situations you want.
- Offline chats: "Send a transcript when no agent is online."
- AI handoff to agent: "Send the latest conversation when Dolphin AI escalates to a human."
- Weekly unanswered reminder: "Send a weekly email if you still have unanswered conversations."
Good to know
- Transcripts and reminders go to one address, so a shared team address keeps everyone in the loop.
- Chat transcripts are part of Pro.
Frequently asked questions
What happens to a chat when nobody is online?
AskDolphin can email your team a transcript of it, and a weekly reminder lists chats still unanswered.
Can AskDolphin email me when Dolphin AI hands a chat to my team?
Yes. Tick "AI handoff to agent" in Transcripts and AskDolphin emails the latest conversation when Dolphin AI escalates to a person.
- Released
- Category
- Shared Inbox
- Availability
- Pro
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