Chat transcript settings
AskDolphin can now email your team a transcript when a chat arrives while nobody is online or when Dolphin AI hands a conversation over.
Notifications for your support team
AskDolphin now has a notifications panel that lists alerts such as "Handoff requested", each with a link to the conversation and a Resolve button.
AskDolphin now has a notifications panel that lists alerts such as "Handoff requested", each with a link to the conversation and a Resolve button.See the shared inbox
Last updated
What's new
AskDolphin now has a notifications panel that lists alerts such as "Handoff requested", each with a link to the conversation and a Resolve button. Browser notifications can also alert you on your device when a new chat arrives. Both lead back to AskDolphin's shared inbox, where the conversation waits for you.
Why it matters
When a customer asks for a person, the worst answer is silence. The alert says what happened ("A visitor requested to speak with the team."), how long ago, and opens the right conversation in one click, so nobody has to scan the inbox to find it.
How to use it
- Open the bell in the left menu to see Your notifications. Each card shows a title, whether it is unread, a short sentence, its age and a level such as "Warning". Mark all as read clears the count.
- Open a notification for its details: when it happened, the related conversation with Open conversation, and the buttons Mark unread and Resolve.
- For browser alerts, open Settings, then Personal, then Notifications, and switch on Enable browser notifications: "Get an alert on this device when a new chat arrives." Use Send test notification to check it works. The setting applies to the device you turn it on.
Good to know
- The panel is there to "Stay on top of customer requests, assistant activity, and product updates."
- The notifications panel and browser notifications are included on Free and Pro. Email notifications and reminders, such as chat transcripts, are part of Pro.
Frequently asked questions
Will AskDolphin tell me when a customer asks for a person?
Yes. A "Handoff requested" alert appears in your notifications with a link to the conversation.
Can I get desktop alerts for new chats?
Yes. Turn on browser notifications and AskDolphin alerts you on that device when a new chat arrives.
- Released
- Category
- Shared Inbox
- Availability
- Free and Pro (email notifications and reminders: Pro)
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