AI Sales Assistant for your store
AskDolphin's Sales Assistant recommends products, guides visitors to the right page, collects leads and hands over to your team in chat.
Set the tone of AskDolphin's Sales Assistant
AskDolphin now lets you set the Sales Assistant's tone in live chat: Professional, Friendly, Casual, Concise, Luxury or your own Custom instructions.
AskDolphin now lets you set the Sales Assistant's tone in live chat: Professional, Friendly, Casual, Concise, Luxury or your own Custom instructions.See Dolphin AI
Last updated
What's new
AskDolphin now lets you set the Sales Assistant's tone in live chat: Professional, Friendly, Casual, Concise, Luxury or your own Custom instructions. You also choose whether it only helps when customers ask ("Assistive") or may start suggestions itself ("Proactive"). Both settings sit with the rest of Dolphin AI by AskDolphin, in the Live Chat channel.
Why it matters
A sports shop and a law firm should not sound the same. The response tone keeps the assistant's replies in your register, and the response mode decides how forward it is: a quiet helper that waits to be asked, or a shop assistant that offers help at the right moment.
How to use it
Open Dolphin AI, then Channels, then Live Chat, and find Sales Assistant:
- How should Sales Assistant respond? Choose Assistive ("Sales Assistant helps when customers ask, without initiating.") or Proactive ("Sales Assistant may start helpful suggestions in live chat.").
- Response tone: pick Professional ("Clear, polished, and appropriate for business conversations"), Friendly, Casual, Concise or Luxury, or choose Custom and write your own voice instructions in the fields that open below.
- With Proactive, the Proactive messages switch lets it "start conversations with helpful suggestions at the right moment."
- Below, Allowed actions lists what the Sales Assistant may do, each with its own switch.
Good to know
- Proactive mode is part of the Advanced Visitor & Sales add-on for Pro, and you can try it during the 14-day trial.
- Email agents have their own rules: each has written Reply instructions and a Reply purpose.
Frequently asked questions
Can I change how the AskDolphin AI sounds?
Yes. Pick a response tone for the Sales Assistant (Professional, Friendly, Casual, Concise or Luxury) or write your own Custom instructions in the Dolphin AI settings.
Can AskDolphin's Sales Assistant wait until a customer asks?
Yes. Choose "Assistive" and it helps only when customers ask, without starting the conversation.
- Released
- Category
- Dolphin AI
- Availability
- Proactive mode: Advanced Visitor & Sales add-on (in the trial)
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