To uninstall AskDolphin, remove the app or plugin from the platform your website runs on (Shopify or Framer), or delete the AskDolphin JavaScript code from your website if you installed it manually. If you are on a paid plan, cancel it first in the Billing section of your AskDolphin panel.
In this article, you’ll learn:
How to uninstall the AskDolphin app or plugin
How to remove the AskDolphin JavaScript code
If you want to temporarily hide the AskDolphin chat widget without completely uninstalling it, go to Settings > Channels > Live Chat widget in your AskDolphin panel and switch off the Enable Live Chat widget toggle. This will ensure your website visitors cannot see the chat widget.
Note: Before proceeding with the uninstallation, please ensure you have cancelled any active paid plans. To cancel or check the status of your plans, navigate to the Billing section in your AskDolphin admin panel.
Uninstall the AskDolphin Shopify App
If you installed AskDolphin from the Shopify App Store, follow the steps below to remove it. If your website is built on Framer, see Install AskDolphin on Framer, which explains how to remove the widget with the AskDolphin plugin.
Note: If, after deleting the AskDolphin plugin, you still see the chat widget on your website, it is likely that you also added the AskDolphin JavaScript code manually during installation. In such cases, removing this code from your website’s backend will also be required.
Uninstalling AskDolphin from Shopify
Before deleting the AskDolphin Shopify app, you must disable it within your Shopify store. Open your Shopify admin panel and navigate to Online Store > Themes. Select the theme you want to edit and click Customize.
Click on Theme settings and then open the App embeds tab.
Locate the AskDolphin Chat Widget by scrolling through the list of installed apps or using the search bar.
Next to the AskDolphin Chat Widget, you’ll see a toggle button. Switch the toggle to OFF to disable the widget on your store.
Click Save to finalize your changes. The AskDolphin Chat Widget will now be removed from your Shopify store.
Note: If you uninstalled the AskDolphin widget before disabling it and you still see the widget on your website, you need to reinstall the AskDolphin: Live Chat & AI, disable it as outlined in the previous steps, and then safely delete it again.
To do this, Open your Shopify admin panel, navigate to the Apps section, and select App and sales channel settings.
In the list of installed apps, find AskDolphin: Live Chat & AI. Click on the red Remove button next to the app name.
A prompt will appear asking for the reason for deletion. Select the appropriate reason and confirm the removal by clicking the red Delete button. The AskDolphin Chat Widget will now be removed from your store.
Removing the app from the Shopify admin does not necessarily remove the code that was injected into your theme during the installation. If you still see remnants of the widget in your website's source code, follow the AskDolphin JavaScript Uninstallation Process outlined in the JavaScript section of this guide.
JavaScript Code Uninstallation
If you installed the AskDolphin Chat Widget via JavaScript code, you will need to delete the code from your website's source to fully remove the widget. We recommend placing the AskDolphin code above the closing </body> tag during installation, so you’ll find it in this location when removing it.
Shopify
To delete the AskDolphin JavaScript code from your Shopify website:
Open your Shopify admin panel, navigate to the Online Store tab, and locate the Themes section.
Under the Themes section, find the active theme you’re using, then click the three dots menu next to the Customize button and select Edit Code. This will open the code editor in a separate tab.
In the code editor, navigate to the Layout folder and open the theme.liquid file.
Scroll to the bottom of the file and search for the AskDolphin JavaScript code snippet. It should be located above the closing </body> tag.
Tip: Use your browser’s search tool to locate the code more quickly: On Mac: Press Command + F On Windows: Press Ctrl + F Search for the term askdolphin or the <script> tag containing the AskDolphin code. |
Once you find the code, delete it completely. The code snippet typically looks like this:
<script src="https://code.askdolphin.com/code/index.js" identifyCode="your-identify-code"></script>
If you previously removed the app but still see leftover code, it may look something like this:
After deleting the code, click the Save button to finalize the changes.
Refresh your website and check if the AskDolphin widget has been completely removed.
Once you have deleted all instances of the AskDolphin JavaScript code from your website’s source, the chat widget will be fully removed from your Shopify store.
Uninstallation for Other Platforms
To fully delete the AskDolphin Chat Widget from platforms other than Shopify, follow the steps below:
Step 1: Access Your Website Files
Access the server where your website is hosted using a file manager or log in to your platform's dashboard with tools that allow file modification.
Step 2: Locate the Relevant Files
Depending on how your website is built, look for files with .html or .php extensions. Typically, this will be index.html or index.php, but other subpage files might also include the code.
Note: If you’re unsure where the AskDolphin code was added, reach out to your web designer or platform support team for assistance. |
Step 3: Find the AskDolphin Code
Open the relevant file and scroll to the bottom to locate the closing </body> tag. The AskDolphin code is usually placed right above this tag.
Tip: Use your browser's search functionality to quickly find the code: On Mac: Press Command + F On Windows: Press Ctrl + F Search for the term askdolphin or <script>. |
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Step 4: Delete the Code
Once located, remove the entire AskDolphin code snippet. The snippet typically looks like this:
<script src="https://code.askdolphin.com/code/index.js" identifyCode="your-identify-code"></script>
Step 5: Save Your Changes
After removing the code, click Save or Update File to finalize your changes.
Step 6: Verify the Removal
Refresh your website and ensure the AskDolphin chat widget is no longer visible.
If you encounter any issues while deleting the AskDolphin code or are unable to find where the code was added, please don’t hesitate to contact our support team at support@askdolphin.com