You can contact AskDolphin Support through live chat, in your AskDolphin panel or on askdolphin.com, or by email at support@askdolphin.com. AskDolphin does not offer phone support.
In this article, you’ll learn:
The support options available to you
Why AskDolphin doesn’t offer phone support
Support Options at AskDolphin
Dolphin AI Assistant: Accessible on our main page at www.askdolphin.com, Dolphin AI offers conversational support.
Live Chat: Chat directly with our Support Team agents through the AskDolphin panel or on our homepage. Initially, Dolphin AI may assist with your query, but if it cannot resolve your issue, you’ll be seamlessly transferred to a human operator.
Email Support: Reach out to us anytime at support@askdolphin.com.
Help Center: Browse our articles and guides covering frequently asked questions and common topics.
Why Doesn’t AskDolphin Offer Phone Support?
At AskDolphin, we believe live chat and digital communication provide more efficient, effective, and streamlined support compared to phone calls. Here's why we've chosen this approach:
Faster and More Convenient Support:
Live chat is just one click away within your AskDolphin dashboard or on our website, eliminating the need to search for a number, make a call, and wait on hold. It's quicker, simpler, and lets you continue with your day uninterrupted.
Real-Time Troubleshooting:
Through live chat, we can work through an issue with you step by step, looking at the same settings, links and screenshots you are. That makes troubleshooting easier than describing a screen over the phone.
Easy File and Document Sharing:
Customizing your chat widget, QR codes, or workflows often requires sharing screenshots or links. Live chat allows seamless file and document exchanges, ensuring we get a complete understanding of your issue. Similarly, we can send you guides, screenshots, and visuals to assist you better.
Cost-Effectiveness:
Focusing our support on chat and email keeps our team’s time on solving problems, and saves you from international call fees.
Chat Records for Consistency:
Your chat keeps its message history, so you can look back at earlier messages and our team can pick up where the previous agent left off, saving you from repeating yourself.
Using AskDolphin to Support AskDolphin:
We use our own platform to provide customer service. This not only allows us to understand your experience better, but also helps us improve our product continually.