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Shared Inbox Manage chat, email, and QR conversations together. Website Live Chat Support visitors with an AI and human widget. Email SupportNew Manage connected mailboxes with AI-assisted replies. Smart QR Codes Connect stores, products, and packaging to support.
AI and Automation
Dolphin AI Answer from approved knowledge with human control. AI Sales AssistantNew Recognize intent and suggest approved actions. Commerce ActionsNew Help customers complete supported Shopify actions. Human Control Control approvals, handover, and sensitive actions.
Intelligence and Knowledge
Session Replay & AnalyticsNew Replay journeys and understand visitor behaviour. AI Insights & ReportsNew Turn customer activity into clear recommendations. Data Sources Connect websites, products, FAQs, and knowledge. Help Center One content base for self-service and AI answers.
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AskDolphin Platform Connect conversations, AI, knowledge, and insights.
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Ecommerce & Shopify Support shoppers before and after every purchase. Retail & Omnichannel Connect support with stores, products, and QR. Agencies Manage client enquiries, email, and websites. Service Businesses Present services, capture leads, answer questions. Freelancers & Individuals Manage client email and enquiries with AI. Small & Growing Teams Bring conversations and teamwork into one place.
By goal
Customer Support Answer questions across chat, email, and QR. Sales & Conversion Engage intent and guide customers to action. Website Intelligence Find friction through sessions and behaviour. Shared Email Use AI-assisted email without needing a website. In-store & QR Support Give customers help in physical locations. Post-purchase Support Support orders and customers after purchase.
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View all solutions Find the right workflow for your business.
Commerce
Shopify Connect products, orders, and commerce workflows.
Email and messaging
Gmail Connect personal or Google Workspace mailboxes. Microsoft 365 Connect Outlook and Microsoft 365 accounts. Custom business email Connect email hosted by another provider.
Websites
Framer Install AskDolphin on your Framer website. Website installation Install AskDolphin using a website embed.
Integrations intro
View all integrations Connect the tools your business already uses.
Learn
Blog Practical ideas for support, AI, and ecommerce. Product Updates See new features and product improvements.
Support
Help Center Find setup instructions and product guidance. Contact Ask a question or talk with the AskDolphin team.
Company
About AskDolphin Learn what AskDolphin is building and why. Partners Explore agency and partnership opportunities. Security Review our security and privacy information.
Sign inStart for free
Conversations
Shared Inbox Manage chat, email, and QR conversations together. Website Live Chat Support visitors with an AI and human widget. Email SupportNew Manage connected mailboxes with AI-assisted replies. Smart QR Codes Connect stores, products, and packaging to support.
AI and Automation
Dolphin AI Answer from approved knowledge with human control. AI Sales AssistantNew Recognize intent and suggest approved actions. Commerce ActionsNew Help customers complete supported Shopify actions. Human Control Control approvals, handover, and sensitive actions.
Intelligence and Knowledge
Session Replay & AnalyticsNew Replay journeys and understand visitor behaviour. AI Insights & ReportsNew Turn customer activity into clear recommendations. Data Sources Connect websites, products, FAQs, and knowledge. Help Center One content base for self-service and AI answers.
Product intro
AskDolphin Platform Connect conversations, AI, knowledge, and insights.
By business
Ecommerce & Shopify Support shoppers before and after every purchase. Retail & Omnichannel Connect support with stores, products, and QR. Agencies Manage client enquiries, email, and websites. Service Businesses Present services, capture leads, answer questions. Freelancers & Individuals Manage client email and enquiries with AI. Small & Growing Teams Bring conversations and teamwork into one place.
By goal
Customer Support Answer questions across chat, email, and QR. Sales & Conversion Engage intent and guide customers to action. Website Intelligence Find friction through sessions and behaviour. Shared Email Use AI-assisted email without needing a website. In-store & QR Support Give customers help in physical locations. Post-purchase Support Support orders and customers after purchase.
Solutions intro
View all solutions Find the right workflow for your business.
Commerce
Shopify Connect products, orders, and commerce workflows.
Email and messaging
Gmail Connect personal or Google Workspace mailboxes. Microsoft 365 Connect Outlook and Microsoft 365 accounts. Custom business email Connect email hosted by another provider.
Websites
Framer Install AskDolphin on your Framer website. Website installation Install AskDolphin using a website embed.
Integrations intro
View all integrations Connect the tools your business already uses.
Learn
Blog Practical ideas for support, AI, and ecommerce. Product Updates See new features and product improvements.
Support
Help Center Find setup instructions and product guidance. Contact Ask a question or talk with the AskDolphin team.
Company
About AskDolphin Learn what AskDolphin is building and why. Partners Explore agency and partnership opportunities. Security Review our security and privacy information.
New featureDashboard

A new support dashboard

AskDolphinReleased

AskDolphin's new dashboard shows where support stands on one screen: waiting chats, AI-assisted chats, connected sources and active QR codes.

AskDolphin's new dashboard shows where support stands on one screen: waiting chats, AI-assisted chats, connected sources and active QR codes.See it in AskDolphin
The AskDolphin dashboard with counts for pending chats, AI-assisted chats, sources and QR codes, and a performance chart
Last updated

What's new

AskDolphin's new dashboard shows where support stands on one screen: waiting chats, AI-assisted chats, connected sources and active QR codes. Owners and team leads see the day at a glance and jump to the work in one click. It is the first screen your team sees after signing in to AskDolphin.

Why it matters

Support starts with knowing what is waiting. Instead of opening the inbox, Dolphin AI and your QR codes one by one, the dashboard puts their numbers side by side, so you see what needs a person first and how much the AI has already handled.

How to use it

  • Quick actions: four cards, each with a live count and one button. "Inbox" counts the chats waiting for your team, "Dolphin AI" the AI-assisted chats, "Data Sources" the connected sources and "Smart QR Codes" the active codes. Each button opens that area.
  • Performance: a chart of "Total conversations", "Pending", "Operator replies sent" and "AI replies sent" for the date range you pick, so you can compare your team's replies with Dolphin AI's.
  • Getting started: a checklist of nine setup steps, from installing your live chat widget and connecting your email inbox to adding knowledge for Dolphin AI, generating your first smart QR code and inviting team members. A ring shows how many steps are done, and Continue setup picks up where you left off.

Good to know

  • The dashboard is an overview of conversations and AI activity. It does not show revenue, conversion or satisfaction charts.
  • The checklist also has its own page, Getting started, in the left menu.
  • AskDolphin is a web app: the dashboard works in the browser on any device, including phones and tablets, with no app to download.
  • The dashboard is included on Free and Pro.

Frequently asked questions

Can I see how many chats Dolphin AI answered in AskDolphin?

Yes. The dashboard's Performance chart shows operator replies and AI replies side by side for the dates you choose.

How do I set up AskDolphin?

A Getting started checklist on the dashboard walks a new workspace through nine steps, from installing the widget to inviting the team.

Released
Category
Dashboard
Availability
Free and Pro

Related updates

Notifications for your support team

AskDolphin now has a notifications panel that lists alerts such as "Handoff requested", each with a link to the conversation and a Resolve button.

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