Design your AskDolphin chat widget
AskDolphin now lets you design the chat widget yourself: the launcher icon or your own image, its colors and label, the position and size.
The AskDolphin chat widget in ten languages
AskDolphin's chat widget can now show its own labels in ten languages.
AskDolphin's chat widget can now show its own labels in ten languages.See the chat widget
Last updated
What's new
AskDolphin's chat widget can now show its own labels in ten languages. They are English, Spanish, French, Portuguese (Brazil), Dutch, German, Italian, Arabic, Japanese and Korean. This sets the widget's interface language; it does not translate your business content. Set it once for AskDolphin's chat widget and its default labels follow.
Why it matters
A customer who sees the widget's buttons and prompts in their own language is more likely to ask their question. If most of your customers read Spanish, German or Arabic, the widget's own words no longer stand between them and your team.
How to use it
- Open Settings, then Channels, then Live Chat widget, then Appearance, then General.
- Under Widget language, choose the language "for default widget labels your customers see."
- Write your own texts, such as the welcome message, the start chat card and conversation starters, in the same language: "Custom text you write will stay as entered."
Good to know
- The widget language is one setting for your widget. Dolphin AI's Default language, in Dolphin AI, then Preferences, is a separate setting: "Used as the default language when a customer starts a chat."
- For help articles in Arabic, the Help Center editor has a right-to-left button.
- For more on serving customers in several languages, read our guide to multilingual customer support workflows.
- The customizable chat widget, with its ten languages, is included on Free and Pro.
Frequently asked questions
What languages does the AskDolphin chat widget support?
Ten: English, Spanish, French, Portuguese (Brazil), Dutch, German, Italian, Arabic, Japanese and Korean.
Does the AskDolphin widget translate my own text?
No. The widget language changes the default labels; text you write stays as you entered it.
- Released
- Category
- Chat Widget
- Availability
- Free and Pro
Related updates
The new AskDolphin chat widget
AskDolphin's chat widget was rebuilt with a home screen, tabs and advanced settings.
new-plans-free-proNew plans: Free and Pro
ai-billing-by-charactersFairer AI billing by characters, with a monthly limit
sales-assistant-budget-controlsBudget controls for AI sessions and recordings
ai-sales-assistantAI Sales Assistant for your store
session-replayLive visitors and Session Replay
dolphin-ai-product-notesAskDolphin's AI takes a note when it doesn't know
action-reviewAction Review: approve what customers ask for
cancellation-refund-requestsCancellation and refund requests in chat
order-status-in-chatOrder and delivery status inside the chat
canned-responsesCanned responses for your team
shopify-order-actionsShopify order actions in your inbox and chat
dolphin-ai-channel-settingsDolphin AI by AskDolphin: settings for chat, QR and email
dolphin-ai-toneSet the tone of AskDolphin's Sales Assistant
ai-email-repliesAI email replies and drafts, per mailbox
outlook-microsoft-365-integrationOutlook and Microsoft 365 integration
gmail-integrationGmail integration for your support inbox
chat-widget-ten-languagesThe AskDolphin chat widget in ten languages
widget-channels-tabA Channels tab for your social links
widget-products-services-tabProducts or Services tab in the chat widget
widget-conversation-startersA widget home screen that starts conversations
chat-widget-designDesign your AskDolphin chat widget
new-chat-widgetThe new AskDolphin chat widget
mailbox-sender-settingsSender addresses and domains for each mailbox
custom-business-emailConnect your business email by forwarding
ai-writing-assistant-inboxAI writing help in your support inbox
dolphin-replyDolphin Reply: AI draft replies in one click
help-center-ai-sourceHelp Center as an AI source and a Help tab
dolphin-ai-data-sourcesDolphin AI by AskDolphin now uses your Data Sources
framer-pluginAskDolphin for Framer: live chat plugin
new-qr-code-typesNew QR code types, including vCard, SMS and phone
qr-code-stylesAdvanced QR code styles and settings
qr-code-libraryQR code library with scan counts
chat-transcript-settingsChat transcript settings
support-notificationsNotifications for your support team
talk-and-listen-dolphin-aiTalk to Dolphin AI by AskDolphin and hear its replies
dashboard-dark-modeLight, dark or system theme, and your workspace color
new-support-dashboardA new support dashboard
Stop losing the quiet ones.
Install it in a minute. It starts working on your next visitor.
14 days, every feature.