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Sign inStart for free
Conversations
Shared Inbox Manage chat, email, and QR conversations together. Website Live Chat Support visitors with an AI and human widget. Email SupportNew Manage connected mailboxes with AI-assisted replies. Smart QR Codes Connect stores, products, and packaging to support.
AI and Automation
Dolphin AI Answer from approved knowledge with human control. AI Sales AssistantNew Recognize intent and suggest approved actions. Commerce ActionsNew Help customers complete supported Shopify actions. Human Control Control approvals, handover, and sensitive actions.
Intelligence and Knowledge
Session Replay & AnalyticsNew Replay journeys and understand visitor behaviour. AI Insights & ReportsNew Turn customer activity into clear recommendations. Data Sources Connect websites, products, FAQs, and knowledge. Help Center One content base for self-service and AI answers.
Product intro
AskDolphin Platform Connect conversations, AI, knowledge, and insights.
By business
Ecommerce & Shopify Support shoppers before and after every purchase. Retail & Omnichannel Connect support with stores, products, and QR. Agencies Manage client enquiries, email, and websites. Service Businesses Present services, capture leads, answer questions. Freelancers & Individuals Manage client email and enquiries with AI. Small & Growing Teams Bring conversations and teamwork into one place.
By goal
Customer Support Answer questions across chat, email, and QR. Sales & Conversion Engage intent and guide customers to action. Website Intelligence Find friction through sessions and behaviour. Shared Email Use AI-assisted email without needing a website. In-store & QR Support Give customers help in physical locations. Post-purchase Support Support orders and customers after purchase.
Solutions intro
View all solutions Find the right workflow for your business.
Commerce
Shopify Connect products, orders, and commerce workflows.
Email and messaging
Gmail Connect personal or Google Workspace mailboxes. Microsoft 365 Connect Outlook and Microsoft 365 accounts. Custom business email Connect email hosted by another provider.
Websites
Framer Install AskDolphin on your Framer website. Website installation Install AskDolphin using a website embed.
Integrations intro
View all integrations Connect the tools your business already uses.
Learn
Blog Practical ideas for support, AI, and ecommerce. Product Updates See new features and product improvements.
Support
Help Center Find setup instructions and product guidance. Contact Ask a question or talk with the AskDolphin team.
Company
About AskDolphin Learn what AskDolphin is building and why. Partners Explore agency and partnership opportunities. Security Review our security and privacy information.
New featureChat Widget

The new AskDolphin chat widget

AskDolphinReleased

AskDolphin's chat widget was rebuilt with a home screen, tabs and advanced settings.

AskDolphin's chat widget was rebuilt with a home screen, tabs and advanced settings.See the chat widget
The new AskDolphin chat widget home screen with a start chat card and conversation starters
Last updated

What's new

AskDolphin's chat widget was rebuilt with a home screen, tabs and advanced settings. Customers can start a chat, read help articles, browse products or services and find your other channels in one place. See it at work in AskDolphin's live chat widget.

Why it matters

A chat window that only offers a text box asks customers to know their question first. The new widget works more like a front desk: a greeting, suggested questions, help articles and order tracking are there before anyone types, and a person or Dolphin AI is one tap away.

How to use it

Customers see five tabs at the bottom of the widget:

  • Home: your welcome message, an "Ask a question" card and conversation starters.
  • Messages: their earlier conversations with your team and Dolphin AI, and a button to ask a new question.
  • Products or Services: your catalog, with search. This middle tab is optional.
  • Help: your Help Center collections and articles.
  • Channels: links to your social and messaging profiles.

In a chat, customers can speak to Dolphin AI instead of typing, and have replies read aloud. By default, the chat header shows when Dolphin AI is answering.

To set it up, open Settings, then Channels, then Live Chat widget. Install it with a script, through Shopify or through Framer, then design it in Appearance with a live preview beside the settings.

Good to know

  • The Advanced tab adds a pre-chat form for a name and email, a satisfaction rating after the chat, your privacy policy link and the chat's opening message.
  • Removing the "Powered by AskDolphin" line is part of Pro.
  • Website live chat and the customizable widget are included on Free and Pro.

Frequently asked questions

How do I add the AskDolphin chat widget to my website?

Install it with one script, through the Shopify connection, or with the Framer plugin.

Does the AskDolphin chat widget tell customers when the AI is answering?

Yes, by default: the chat header shows Dolphin AI when the AI is answering, and a team member's name and photo when a person has joined.

Released
Category
Chat Widget
Availability
Free and Pro

Related updates

Design your AskDolphin chat widget

AskDolphin now lets you design the chat widget yourself: the launcher icon or your own image, its colors and label, the position and size.

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