The new AskDolphin chat widget
AskDolphin's chat widget was rebuilt with a home screen, tabs and advanced settings.
Talk to Dolphin AI by AskDolphin and hear its replies
Customers can now talk to Dolphin AI in the AskDolphin chat widget: their speech is turned into text for the AI, and Dolphin AI's replies can be read aloud.
Customers can now talk to Dolphin AI in the AskDolphin chat widget: their speech is turned into text for the AI, and Dolphin AI's replies can be read aloud.See Dolphin AI
Last updated
What's new
Customers can now talk to Dolphin AI in the AskDolphin chat widget: their speech is turned into text for the AI, and Dolphin AI's replies can be read aloud. Both work only with Dolphin AI, not with your team. It is part of how Dolphin AI by AskDolphin answers customers in the chat.
Why it matters
Typing on a phone while holding a product, or with tired eyes, is slow. Asking a question out loud and listening to the answer makes the chat easier for shoppers on the move, and for anyone who finds reading or typing on a small screen hard.
How to use it
- Speak instead of typing: in a chat with Dolphin AI, the customer taps the microphone in the message box ("Ask your question...") and speaks. While they speak, the box shows a moving sound wave, with buttons to stop or cancel. Their words become text, and Dolphin AI answers that text as it answers any typed question.
- Listen to a reply: the customer opens the menu on a message and chooses Read aloud. Copy text is in the same menu.
Good to know
- Speech to text and read aloud are AI features for Dolphin AI only. Your team reads and answers in text.
- The read-aloud voice is an AI voice.
- Dolphin AI answers from your Data Sources whether a question was typed or spoken.
- It is part of every chat widget, on Free and Pro; there is no setting to switch it off.
Frequently asked questions
Can customers talk to the AskDolphin chatbot instead of typing?
Yes. Customers speak, and their words are turned into text for Dolphin AI.
Can the AskDolphin chat read replies aloud?
Yes. Customers can have Dolphin AI's replies read aloud in the widget.
Can customers speak to my team in the AskDolphin chat?
No. Speech to text and read aloud work only with Dolphin AI.
- Released
- Category
- Dolphin AI
- Availability
- Free and Pro
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