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Conversations
Shared Inbox Manage chat, email, and QR conversations together. Website Live Chat Support visitors with an AI and human widget. Email SupportNew Manage connected mailboxes with AI-assisted replies. Smart QR Codes Connect stores, products, and packaging to support.
AI and Automation
Dolphin AI Answer from approved knowledge with human control. AI Sales AssistantNew Recognize intent and suggest approved actions. Commerce ActionsNew Help customers complete supported Shopify actions. Human Control Control approvals, handover, and sensitive actions.
Intelligence and Knowledge
Session Replay & AnalyticsNew Replay journeys and understand visitor behaviour. AI Insights & ReportsNew Turn customer activity into clear recommendations. Data Sources Connect websites, products, FAQs, and knowledge. Help Center One content base for self-service and AI answers.
Product intro
AskDolphin Platform Connect conversations, AI, knowledge, and insights.
By business
Ecommerce & Shopify Support shoppers before and after every purchase. Retail & Omnichannel Connect support with stores, products, and QR. Agencies Manage client enquiries, email, and websites. Service Businesses Present services, capture leads, answer questions. Freelancers & Individuals Manage client email and enquiries with AI. Small & Growing Teams Bring conversations and teamwork into one place.
By goal
Customer Support Answer questions across chat, email, and QR. Sales & Conversion Engage intent and guide customers to action. Website Intelligence Find friction through sessions and behaviour. Shared Email Use AI-assisted email without needing a website. In-store & QR Support Give customers help in physical locations. Post-purchase Support Support orders and customers after purchase.
Solutions intro
View all solutions Find the right workflow for your business.
Commerce
Shopify Connect products, orders, and commerce workflows.
Email and messaging
Gmail Connect personal or Google Workspace mailboxes. Microsoft 365 Connect Outlook and Microsoft 365 accounts. Custom business email Connect email hosted by another provider.
Websites
Framer Install AskDolphin on your Framer website. Website installation Install AskDolphin using a website embed.
Integrations intro
View all integrations Connect the tools your business already uses.
Learn
Blog Practical ideas for support, AI, and ecommerce. Product Updates See new features and product improvements.
Support
Help Center Find setup instructions and product guidance. Contact Ask a question or talk with the AskDolphin team.
Company
About AskDolphin Learn what AskDolphin is building and why. Partners Explore agency and partnership opportunities. Security Review our security and privacy information.
New featureShopify

Order and delivery status inside the chat

AskDolphinReleased

AskDolphin lets customers check the status of a Shopify order inside the chat, or from an order-tracking card on the widget's home screen.

AskDolphin lets customers check the status of a Shopify order inside the chat, or from an order-tracking card on the widget's home screen.See it in AskDolphin
The AskDolphin chat widget home screen with an order tracking card
Last updated

What's new

AskDolphin lets customers check the status of a Shopify order inside the chat, or from an order-tracking card on the widget's home screen. Dolphin AI and your team see the same status, so "where is my order?" gets a quick answer. It is part of AskDolphin's post-purchase support for Shopify.

Why it matters

"Where is my order?" is one of the most common questions a shop gets, and one of the most repetitive to answer by hand. Letting customers check it themselves, or ask Dolphin AI, frees your team for the questions that need a person.

How to use it

  • On the home screen: open Settings, then Channels, then Live Chat widget, then Appearance, then Home, and switch on Show order tracking: "Let Shopify visitors track orders from the widget home screen." Customers see an "Order tracking" card.
  • In the chat: open Dolphin AI, then Channels, then Live Chat, and under Allowed actions switch on Order Tracking: "Help visitors find the latest status of their orders."
  • For your team: on Pro, the customer's recent Shopify orders appear beside the conversation in the inbox.

Good to know

  • Order tracking needs a connected Shopify store.
  • If a customer wants to change something, such as the delivery details, Dolphin AI turns it into a request that a person on your team approves or rejects in Action Review (Pro).
  • Order tracking in the widget is included on Free and Pro.

Frequently asked questions

Can customers check their order status in the AskDolphin chat?

Yes. With a connected Shopify store, customers check an order's status in the chat or from the widget's tracking card.

Does AskDolphin order tracking work without Shopify?

No. Order tracking needs a connected Shopify store.

Released
Category
Shopify
Availability
Free and Pro, with a connected Shopify store

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