Cancellation and refund requests in chat
Customers can now ask to cancel an order or get a refund in the AskDolphin chat.
Shopify order actions in your inbox and chat
AskDolphin connects to your Shopify store so Dolphin AI can add or remove cart items and send a checkout link inside the chat.
AskDolphin connects to your Shopify store so Dolphin AI can add or remove cart items and send a checkout link inside the chat.See it in AskDolphin
Last updated
What's new
AskDolphin connects to your Shopify store so Dolphin AI can add or remove cart items and send a checkout link inside the chat. Your team can also create a checkout, send product cards and see the customer's recent orders beside the conversation. Every action is listed on AskDolphin's Shopify commerce actions.
Why it matters
"I'll take it" is the best line a customer can write, and the worst moment to send them off to find the product again. With the cart and the checkout link inside the conversation, the sale happens where the question was answered. Payment still happens on Shopify's own checkout.
How to use it
Dolphin AI in the chat: open Dolphin AI, then Channels, then Live Chat. Under Allowed actions, switch on what the Sales Assistant may do, such as Add to Cart, Cart Quantity Control, Remove from Cart and Checkout Assistance, next to Smart Recommendations and Product Navigation.
Your team in the inbox: the Shopify block beside each conversation has three tools.
- Create checkout: search and pick up to 10 product variants, review the items and subtotal, then Send checkout link.
- Send a product card: choose up to 4 products, add an optional message of up to 500 characters, preview it and send it as one message with picture, price and "View product".
- Recent orders: the customer's recent Shopify orders, beside the chat.
- Your team can also edit a customer's order from the inbox.
Good to know
- "Your customer completes shipping, taxes, and payment on Shopify."
- Each action has its own switch, and your team can do everything the AI can.
- Cart and checkout actions need a connected Shopify store and are part of Pro. Product sync and order tracking in the widget are on Free and Pro.
Frequently asked questions
Can AskDolphin add products to a Shopify cart from chat?
Yes. With a connected Shopify store, Dolphin AI can add or remove cart items and send a checkout link; the customer pays on Shopify.
Can I send a checkout link in AskDolphin live chat?
Yes. Agents pick up to 10 product variants and send a checkout link in the chat.
- Released
- Category
- Shopify
- Availability
- Pro, with a connected Shopify store
Related updates
Action Review: approve what customers ask for
Action Review is a queue in AskDolphin where a person approves or rejects the requests customers make in chat.
Order and delivery status inside the chat
AskDolphin lets customers check the status of a Shopify order inside the chat, or from an order-tracking card on the widget's home screen.
new-plans-free-proNew plans: Free and Pro
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sales-assistant-budget-controlsBudget controls for AI sessions and recordings
ai-sales-assistantAI Sales Assistant for your store
session-replayLive visitors and Session Replay
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action-reviewAction Review: approve what customers ask for
cancellation-refund-requestsCancellation and refund requests in chat
order-status-in-chatOrder and delivery status inside the chat
canned-responsesCanned responses for your team
shopify-order-actionsShopify order actions in your inbox and chat
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dolphin-ai-toneSet the tone of AskDolphin's Sales Assistant
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outlook-microsoft-365-integrationOutlook and Microsoft 365 integration
gmail-integrationGmail integration for your support inbox
chat-widget-ten-languagesThe AskDolphin chat widget in ten languages
widget-channels-tabA Channels tab for your social links
widget-products-services-tabProducts or Services tab in the chat widget
widget-conversation-startersA widget home screen that starts conversations
chat-widget-designDesign your AskDolphin chat widget
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help-center-ai-sourceHelp Center as an AI source and a Help tab
dolphin-ai-data-sourcesDolphin AI by AskDolphin now uses your Data Sources
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new-qr-code-typesNew QR code types, including vCard, SMS and phone
qr-code-stylesAdvanced QR code styles and settings
qr-code-libraryQR code library with scan counts
chat-transcript-settingsChat transcript settings
support-notificationsNotifications for your support team
talk-and-listen-dolphin-aiTalk to Dolphin AI by AskDolphin and hear its replies
dashboard-dark-modeLight, dark or system theme, and your workspace color
new-support-dashboardA new support dashboard
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