Outlook and Microsoft 365 integration
AskDolphin's Microsoft integration connects an Outlook or Microsoft 365 work address to the shared inbox.
Gmail integration for your support inbox
AskDolphin's Gmail integration connects a Gmail or Google Workspace address to the shared inbox, so customer email sits next to chat and QR conversations.
AskDolphin's Gmail integration connects a Gmail or Google Workspace address to the shared inbox, so customer email sits next to chat and QR conversations.See email in AskDolphin
Last updated
What's new
AskDolphin's Gmail integration connects a Gmail or Google Workspace address to the shared inbox, so customer email sits next to chat and QR conversations. You connect through Google's own permission screen, with no shared password. Google approved AskDolphin's Gmail access after an independent CASA Tier 2 security assessment (TAC Security, May 2026). Here is how email works in AskDolphin.
Why it matters
Many small teams already publish a Gmail or Google Workspace address for support. Connecting it keeps that address for customers, while the team stops working out of one person's mailbox: every email waits in the same list as website chat and QR conversations, where anyone on the team can pick it up.
How to use it
- Open Integrations and find the Gmail card: "Connect your Gmail or Google Workspace mailbox to manage customer emails in AskDolphin."
- Select Install Gmail and follow Google's steps to give permission.
- The mailbox then appears in Settings, then Channels, then Email, on the Mailbox tab, with its status, whether it is the default mailbox and who on the team has access.
- Add a sender address so replies go out from the address customers wrote to.
Good to know
- AskDolphin asks Google for permission to read email without deleting or changing it, to send email, and to identify the account.
- Dolphin AI replies to email only when you turn automatic replies on. Until then, your team drafts with Dolphin Reply.
- Free includes 1 connected email inbox; Pro includes up to 10, depending on its size.
- How we protect connected accounts is on our Security page.
Frequently asked questions
Does AskDolphin integrate with Gmail?
Yes. Connect a personal Gmail or Google Workspace address and its email lands in AskDolphin's shared inbox.
Was AskDolphin's Gmail access reviewed by Google?
Yes. Google approved AskDolphin's Gmail access after an independent CASA Tier 2 security assessment (TAC Security, May 2026).
Can AskDolphin delete or change my Gmail?
No. AskDolphin asks Google for permission to read email without deleting or changing it, to send email, and to identify the account.
- Released
- Category
- Availability
- Free (1 email inbox) and Pro (up to 10)
Related updates
Connect your business email by forwarding
AskDolphin now connects any business mailbox when you forward its email to AskDolphin.
AI email replies and drafts, per mailbox
AskDolphin can give each mailbox its own Dolphin AI agent that drafts or sends replies from your instructions and Data Sources.
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