Shopify order actions in your inbox and chat
AskDolphin connects to your Shopify store so Dolphin AI can add or remove cart items and send a checkout link inside the chat.
Product updates
What's new in AskDolphin, newest first. Every new feature and improvement, with the date it shipped and where to find it in the product.
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Gmail integration for your support inbox
AskDolphin's Gmail integration connects a Gmail or Google Workspace address to the shared inbox, so customer email sits next to chat and QR conversations.
Dolphin AI by AskDolphin now uses your Data Sources
Dolphin AI, the assistant inside AskDolphin, now answers customers from the Data Sources you approve.
New QR code types, including vCard, SMS and phone
AskDolphin now makes custom QR codes for a website, text, phone call, SMS, email or vCard contact card, in the same styles as your support codes.
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All updates
RSS feedNew plans: Free and Pro
AskDolphin now has two plans: Free, with 50 conversations a month, and Pro from $19 a month for 100 conversations, priced by conversations rather than seats.
Fairer AI billing by characters, with a monthly limit
AskDolphin now bills Dolphin AI by the characters it writes, at $0.50 per 1,000, with a monthly spending limit you set.
Budget controls for AI sessions and recordings
AskDolphin now lets you decide which visits use your Advanced Visitor & Sales sessions: what share of new visits to record, and on which days.
AI Sales Assistant for your store
AskDolphin's Sales Assistant recommends products, guides visitors to the right page, collects leads and hands over to your team in chat.
Live visitors and Session Replay
AskDolphin now shows who is on your website right now, with their page, location and browser, and lets you watch a visit live with its journey and chat.
AskDolphin's AI takes a note when it doesn't know
When Dolphin AI can't answer a product question, AskDolphin saves a private note about the conversation for your team and alerts you.
Action Review: approve what customers ask for
Action Review is a queue in AskDolphin where a person approves or rejects the requests customers make in chat.
Cancellation and refund requests in chat
Customers can now ask to cancel an order or get a refund in the AskDolphin chat.
Order and delivery status inside the chat
AskDolphin lets customers check the status of a Shopify order inside the chat, or from an order-tracking card on the widget's home screen.
Canned responses for your team
AskDolphin now has canned responses: reusable replies with a title, a body and tags that agents insert from the reply box.
Shopify order actions in your inbox and chat
AskDolphin connects to your Shopify store so Dolphin AI can add or remove cart items and send a checkout link inside the chat.
Dolphin AI by AskDolphin: settings for chat, QR and email
AskDolphin now lets you turn Dolphin AI on or off separately for website chat, QR chats and email.
Set the tone of AskDolphin's Sales Assistant
AskDolphin now lets you set the Sales Assistant's tone in live chat: Professional, Friendly, Casual, Concise, Luxury or your own Custom instructions.
AI email replies and drafts, per mailbox
AskDolphin can give each mailbox its own Dolphin AI agent that drafts or sends replies from your instructions and Data Sources.
Outlook and Microsoft 365 integration
AskDolphin's Microsoft integration connects an Outlook or Microsoft 365 work address to the shared inbox.
Gmail integration for your support inbox
AskDolphin's Gmail integration connects a Gmail or Google Workspace address to the shared inbox, so customer email sits next to chat and QR conversations.
The AskDolphin chat widget in ten languages
AskDolphin's chat widget can now show its own labels in ten languages.
A Channels tab for your social links
AskDolphin's chat widget now has a Channels tab with links to your other channels, such as WhatsApp, Instagram, Facebook, TikTok or LinkedIn.
Products or Services tab in the chat widget
AskDolphin's chat widget can show your catalog in a Products or Services tab, searchable, with images and prices if you want them.
A widget home screen that starts conversations
AskDolphin's chat widget now opens on a home screen with your header image, welcome message, logo and team photos.
Design your AskDolphin chat widget
AskDolphin now lets you design the chat widget yourself: the launcher icon or your own image, its colors and label, the position and size.
The new AskDolphin chat widget
AskDolphin's chat widget was rebuilt with a home screen, tabs and advanced settings.
Sender addresses and domains for each mailbox
AskDolphin now lets you set the address and name shown on replies, verify your own domain for sending, and choose who on the team may use each mailbox.
Connect your business email by forwarding
AskDolphin now connects any business mailbox when you forward its email to AskDolphin.
AI writing help in your support inbox
AskDolphin's writing assistant rewrites an agent's reply in one click with five presets, such as clearer, more professional, warmer or shorter.
Dolphin Reply: AI draft replies in one click
Dolphin Reply is a button in the AskDolphin inbox that writes a draft answer from your Data Sources and the conversation, on every channel.
Help Center as an AI source and a Help tab
AskDolphin's Help Center lets you write articles in collections that customers can search in the chat widget's Help tab.
Dolphin AI by AskDolphin now uses your Data Sources
Dolphin AI, the assistant inside AskDolphin, now answers customers from the Data Sources you approve.
AskDolphin for Framer: live chat plugin
AskDolphin's Framer plugin adds the chat widget, Dolphin AI and lead capture to a Framer site without code.
New QR code types, including vCard, SMS and phone
AskDolphin now makes custom QR codes for a website, text, phone call, SMS, email or vCard contact card, in the same styles as your support codes.
Advanced QR code styles and settings
AskDolphin now saves reusable QR code styles with your colors, one of nine frames, a scan label, your logo and one of seven shapes.
QR code library with scan counts
AskDolphin's QR code library lists every code you have made with its type, dates and scan count, with search and filters.
Chat transcript settings
AskDolphin can now email your team a transcript when a chat arrives while nobody is online or when Dolphin AI hands a conversation over.
Notifications for your support team
AskDolphin now has a notifications panel that lists alerts such as "Handoff requested", each with a link to the conversation and a Resolve button.
Talk to Dolphin AI by AskDolphin and hear its replies
Customers can now talk to Dolphin AI in the AskDolphin chat widget: their speech is turned into text for the AI, and Dolphin AI's replies can be read aloud.
Light, dark or system theme, and your workspace color
The AskDolphin dashboard can now show in a light or dark theme, or follow the device's system setting.
A new support dashboard
AskDolphin's new dashboard shows where support stands on one screen: waiting chats, AI-assisted chats, connected sources and active QR codes.
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